I ordered a dog gate to arrive by 'next day service' at 11am on Thursday, it arrived Monday afternoon. There was no e-mail confirmation. They mixed my details up with a Louisa R's (I am Mark H- her name is redacted here for GDPR, which they did not follow when they told me her full name on the phone). I spoke with 3 people (Adam, Michelle and another female ) - was promised on the 3rd call that another item had been sent to arrive on correct day as I needed it for guests arriving- no item arrived. Customer service was closed all day Saturday and Sunday I left a 1* review- strangley rather than contact me, Emily asked on her response to the review for me to call her- I've already called 4 times!! It would perhaps be nice for L&L to contact me with an apology rather try try to suppress negative but completely accurate reviews.