I have used this company on half a dozen occasions extremely successfully. However, when things go wrong they are beyond unhelpful and I think it's when things go wrong that you are best to judge a company on how they handle things. Legally, anything bought online can be returned if it's not what you are expecting as you can't examine the quality. However, they have refused to accept the return (I was returning one of the four items purchased due to fit and quality and keeping the remaining three.) They were unhelpful and rude and also appear to have inadequate training regarding consumer law so I am now having put in a complaint via Trading Standards and have them deal with this issue which is long winded and annoying but an important thing to do on principle. They have said that as it was bought from their outlet their policy is no returns which isn't legally correct. Nor was there any warning of this when buying. Needless to say, they have lost a previously happy customer and I shall be telling all my friends to stop using them too.