I am very disappointed by Lost Universe. I preordered a Boglin last May, and was supposed to get it at some point in August, and never got it. I never had any update about the delay. I contacted them but their customer service representatives are not consistent: One says it's out of stock, another one says It's been shipped, but I never had any update or information about the shipping, whereas I am supposed to be informed by text and mail. I used to be fairly happy with LU but now I wouldn't recommend this website at all.To me, the transparency and shall I say, the honesty, seem to be questionable.