“Pure scam. I wish I had read reviews before committing my money. I was used and blocked out from withdrawals after depositing a very huge amount of money and when I complained they demanded more money before I could unfreeze my account and withdraw. I had heard of CP-INVESTIGATION.COM from my in-laws who had similar issues so i took it to them and they followed up on my behalf. I couldn't believe it when I got notification of my refund after several intense investigations.””
“4 out of 5 items that I ordered arrived smoothly, but the last one has descended into farce. I still do not have it 17 days after my order was placed when it was due within 3, but the worst part is the customer service. Something internal has gone wrong and I keep getting messages (maybe as many as 50!) to say things like they are chasing their warehouse team/things need to be coordinated/they will update me asap, but nothing of any substance, despite me (1) being told 2 days ago, that someone will attend to the issue manually and get the item shipped asap and (2) specifically asking for no more courtesy replies that actually contain no useful information. They have discounted the item, but I wanted it for a birthday present 6 days ago, so it will be at least a week later than that when/if it arrives and a minimum of 15 days later than stated at the time of purchase. Mistakes will happen, but Lost Universe just appear to be incompetent when it comes to resolving one.”
Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Please, accept our apologies for such a big delay in sending the items to you. Your order was shipped out with an express delivery yesterday so you should receive it shortly. Additionally, 20% refund for the item that was delayed has been processed and should be already shown in your account. Thanks for your understanding and patience, we do hope you will be shopping with us again.
“So happy with my michael myers mask,you get what you pay for,high quality mask and great customer service,will definitely use lost universe for future products.”
“Just received my Michael Myers mask for Halloween, doing scare nights at the zoo I work at, I am so pleased with my purchase, you pay for quality, thank you so much.”
Thank you for leaving a review!
We are sorry to hear that you had this impression.
Please can you contact us at help@lostuniverse.com so we can help you further?
“First order from Lost Universe went pretty well , both items arrived in perfect condition. One pre order item doesn't look as advertised but overall it's a cool item and not worth sending it back. I may order again in the future.”
“Very happy with the Harry Potter advent calendars. Good price and it was delivered on time. It was my first time using this website and I'll use it again.”
Thank you so much for your very kind and thoughtful review. We're glad you experienced Lost Universe as we intended. Hope to welcome you back soon!
Kind Regards
Lost Universe
Thank you so much for your very kind and thoughtful review. We're glad you experienced Lost Universe as we intended. Hope to welcome you back soon!
Kind Regards
Lost Universe
