Thank you for leaving a review!
We are sorry to hear that the product did not work out for you.
Please can you contact us at help@lostuniverse.com so we can help you further?
We're so sorry to hear that the order wasn't everything that you were expecting. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com.
We're always happy to help.
Regards
LU Team
“Bought a baby yoda face cup and came with no protection(bubble wrap) and there for made a hole in the box and also made a crack from the left ear to the mouth.
The cup it's self looked nice would of been a better review if it came with no crack.”
We're so sorry to hear that the order wasn't everything that you were expecting. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
We're so sorry to hear that the order wasn't everything that you were expecting. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com.
“I ordered a gaming chair for £323 and I've had to send it back as it was faulty. I asked for a replacement and haven't heard anything back but they've still got my money, so not happy 😡”
We're so sorry to hear that the order wasn't everything that you were expecting. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
Thank you for leaving a review! Your order was shipped to you a few days ago. Please can you contact us at help@lostuniverse.com so we can help you further.
Thank you for leaving a review! We are sorry to hear that you have not received your order. Please can you contact us at help@lostuniverse.com so we can help you further.
“Ordered some Boglins from them as they were supposed to be the only UK stockist according to Tim Clarke on Facebook (Which turned out not to be true). Was a bit annoyed that they charged £40 for a Dark Lord Boglin when 365 Games charged £34.64. Other negatives were they took money upfront despite it being a pre-order 4mths in advance of delivery and didnt offer a simple 'cancel order' button on their customer logon. When i finally got delivery of the item Royal Mail dropped them off at 7:08am and left them outside my house next to the bin / public path in the pouring rain (Fortunately they were in a clear bag so protected from water). Not a great experience, would be discouraged from using them again.”
Thank you for leaving a review! We are really sorry to hear that the order wasn't everything that you were expecting. Please can you contact us at help@lostuniverse.com so we can help you further.
Thank you for leaving a review, Celyn, and we are sorry to hear that there is an ongoing delay with your pre-ordered purchase. If you've still got any queries with the order then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
Thank you for leaving a review. We are sorry to hear that there was an issue with the packaging and updates regarding your order. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
“Ordered an item that I was meant to receive in September due to pre release and still not received it and when questioned where my parcel was I was informed its not not available until November,had no email informing me of the change of date.”
Thank you for leaving a review! We are sorry to hear about the delay in your order and for any inconvenience caused. We try daily to do better.
If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com.
“Still waiting for a preorder item, been waiting around 5 weeks now, with no updates to when it will be back in stock! This was a gift and I’m still waiting !
Would of like to of been kept updated on roughly how long the wait would of been as I would not have ordered if I knew it would take this long still no sign of being dispatched either !”
Thank you for leaving a review! We are sorry to hear about the delay in your order and for any inconvenience caused. We try our best to improve daily.
If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com.
“Won't use again. Zero communication only contacted me after I chased them when a preorder took over 6 months to arrive. Poor packaging items packed upside down and little padding resulting in slight damage. Best to avoid used hermes to deliver oh dear.”
Thank you for leaving a review! We are sorry to hear about the poor conditions of your order and the delivery. We try our best to improve daily.
If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com.
Hi there,
Thanks for taking the time to leave your feedback. We're so sorry to hear that you weren't pleased with your order. Please could you send a photo to help@lostuniverse.com so that we can investigate this with our warehouse team as this certainly isn't or procedure. Apologies again for any inconvenience caused.
Regards,
LU Team
“I ordered 2 items on 4th June, one came immediately and was impressed with the product. The other I had to email twice to get an update. Still haven’t received it on 7th July. Apparently been dispatched but tracking info doesn’t say anything.”
“Unfortunately the wrong item was sent out and they no longer had stock of the original item ordered. When we asked to swap the unwanted item sent for another item of the same value, we where informed we could only have a refund. No real effort was made to rectify their mistake. Very disappointed.”
We're so sorry to hear how disappointed you are with the service you received. This certainly isn't the experience we strive to deliver to our customers. We have emailed you directly as we'd love find a solution for you and we can't wait to hear back. Regards, LU Team
“The initial purchase was fine but the item was faulty. My 8 year old had to wait until the item was returned before anything was sent out in replacement even though there is proof the item has been posted. It's been 4 days since I sent it back and I have still had no confirmation that a replacement has been sent. Shocking customer service. If there was somewhere else I could buy a Boglin I would.”
Hi Stuart, thank you for your review! I'm very sorry to hear your replacement has taken longer than expected, unfortunately all returns do need to be confirmed back before any replacements can be sent out, in regards to the delay, this feedback has certainly been passed on to our warehouse team, customer feedback is very important to us so we can make sure we can improve on our faults. We can confirm your replacement has been dispatched and will be with you shortly! If you have any further questions then please don't hesitate to get in touch with our customer service team! Kind Regards, LU Team
