“My Boglin arrived missing its tail. I've twice contacted LU to ask if they could sort out a replacement item, but no response either time.
Product is good aside from not being complete. Communication very poor/non existent”
“My parcel arrived damaged. The packaging was ripped and battered. The item inside was for a present so I was disappointed when I saw the state of what I had ordered”
Hi Gemma, We are sorry to hear you have a damaged item. Please send us an image to help@lostuniverse.co.uk so our team can assist you with a replacement or a refund. Kind Regards LU.
“As a company your absolutely amazing the delivery was fast etc. However the product is all scratched. I have emailed and be asked to return at my own cost, then I can have a refund. I just needed W replacement, my son is asd and can’t cope or understand. So now we’re just left with the item damaged which he won’t let go of”
“The company is great and I cannot fault the service. The rating reflects the product. A novelty alarm clock which is fine but the alarm is so quiet. It was meant to leave my teenagers without an excuse for why they need their phone at night. Backfired is an understatement 🤣.”
“Unfortunately the item was misleading when listed on the website and bought it thinking was a different size. Also arrived damage since the packaging was less than awful.
Won’t be buying again”
“I paid extra for express delivery and was told it was within the timeframe for Christmas delivery however it didn’t arrive until the 29th December. This was disappointing as it was a Christmas gift.”
“Wanted to give higher, but dissapointed. Ordered 2 lamps, one got delviered. Contacted customer services and got a iummediate replay, apologising and saying that one would be sent out to me...that fine, mistakes happen. However, had to contact again, when after 5 days hadn't got an email to say it was on its way. Again, immediate reply, apologising and saying that stocks low but now got them and will be to me shortly.....5 days later, email saying, refund is on its way. Don't have any.
This is really annoying and ruined a christmas present as i wanted 2 for two children. Also, don't sell what you don't have, and then don't say you can solve when you can't.
Also, the one that did arrive, while packaged really well, the box was very damaged. So assume it wasn't there fault, but again, dissapointing.
Would potentially use again, but would look elsewhere 1st.”
“Disappointed product not 100%! Contacted you and you told me to send it back a day or 2 before xmas which was no good really as i desperately wanted it for my son for xmas so i have had to accept its not a 100%”
“I pre ordered a Christmas present for my fiancé on 9th Nov and they emailed 3 days prior to Christmas that they didn’t have enough stock to refunded me the money. Very disappointed.”
“Even though the package came in bubble wrap, the item still came with a large chip right on the face So not happy at all considering I have 1 day to rectify”
“The item took a long time to arrive and it was not packaged well to avoid damage in the post. When I opened the package the item’s box was badly damaged and as result, the item fell out of its own box! A little disappointed as the item is a Christmas gift and now I have to wrap a damaged box! Hopefully the item itself is ok, I have been unable to test it at this time.”
“Ordered my product on 30th November and was informed the standard delivery would be 5 - 7 days. Then received a 'Your Shipment is on the way' email on 10th December and I AM STILL WAITING!!”
Hi Jose, Thank you for your review. We are so sorry for the delay in shipping this item. I can see it is on it's way to you and should be with you shortly.
