First order lost at Hermes central hub. Not the suppliers fault but it is how you deal with customers when things go wrong that is the key to success. After contacting customer service was advised I would have to deal with the carrier myself with the issue! After further emails and chat contact reminding them that under consumer regulations it is the supplier not the customers that are responsible for the carrier as they contracted the service with them, they have promised a further update. Will wait and see if the items ever arrive but based on this first order experience, have been put off using again due to the lack of customer support shown when initially notified of the issue. Note all the above is evidenced by emails and chat screenshots in support of this review. Now waiting to see if over £200 worth of order ever makes it to me Update: So replacement order has arrived but 3 our of the 8 items ordered were not even mentioned on the despatch note so am now on chat yet again. Told it is an IT issues (how can this be good customer service!!!) So out of a £216.00 order, I am still missing over £75 worth of paid for items! Am losing faith completely in this company!!!