Absolutely disgraceful company, let us book a lounge in Gran Canaria knowing full well we would only get minutes by the time we checked in and got through security the lounge was closing at 8pm. They will not refund us as we accessed the lounge for 20 minutes, we had one drink. It’s disgraceful. They never should of allowed us to book this and should of informed us they close at 8pm. Our flight time was 9pm and we could have accessed at 6pm but they knew we wouldn’t of done this as the check in didn’t open until 7pm They will not refund us our money which is disgusting