I sprung for the $40 lounge pass at McCarran airport for three hours ahead of my flight. I stayed only for two hours because I needed to get to another terminal for my flight. The lounge itself was fine although the spirits offering should have included an Irish whiskey at least. I paid for the pass by credit card through the internet. The 24 hour clock is rarely used in the US so I made my reservation for 5:45pm (should have been 17:45 apparently) My voucher was, of course, unavailable. Okay, no problem-I paid $40 in cash to enter, figuring the company would refund the first payment. Instead, they have denied me a refund repeatedly. This refund would in no way cheat the company. So, I essentially paid $80 for 2 hours in a lounge. I will never use this company again. I travel frequently and they could have made a lot more money off of me. Horrible experience.