I have a valid Love2shop gift card, which is due to expire in 6 weeks. I went on to the website to check my balance. All my account details were up to date and correct, and I kept getting told I do not have a valid card. I typed in the card number, and checked it was correct, and was still told the same thing. I rang the help number on the website, and had to type in my card number, but after I put the first few digits in (correctly) it said this was not valid. I tried several times with no luck. I finally rang and managed to get through to a very helpful lady, who said my card is valid, and gave me my balance. I experienced the same problems last year when I tried to get my balance, and gave up in the end. Just a shame it took me so long to get there. I have given the customer service I received 5 stars, but the one star is for the website and automated telephone line!