Loveholidays did not carry out my request to cancel 2 of my party, saying they would have to cancel and rebook the holiday and the hotel may not be available, but we needed it cancelled in order to claim a refund, they said as we never contacted them they assumed we were happy with that, not true I tried contacting them but coukd not, I made the request they should not assume anything, I stand to lose £1000 terrible customer care
4 years ago
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