loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,529 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,529 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dream solo 60th birthday getaway ended in disaster. Air con unit overflowed, slopped in water, injury to knee. Fought to get taken seriously for personal injury claim. Had to issue Court proceedings at cost. Not to mention building works opposite and could hear next door going to toilet! Avoid Robert Palais Hotrl, Albir at all costs, poor maintenance but staff were reasonably nice! Wouldn’t touch love holidays with barge pole. Ruined my birthday treat. 😡 won’t let me upload photos”

Helpful Report

Posted 5 days ago

“Currently stuck in Fuerteventura and facing a night without accommodation after Ryanair changed our flight six months ago and nobody notified us. Love Holidays say it’s an issue with Ryanair, even though the change happened last August. Ryanair say the agent, Love Holidays, is required to notify customers. We received no notification from either Love Holidays or Ryanair and were left facing the prospect of a night on the streets. We are meant to be covered under the EU Package Travel Directive 2015/2302 and the Irish Package Travel Regulations 2019, yet when we raised this with Love Holidays, the chat was ended with “Have a nice day.” We tried calling the special number for customers currently on holiday, but nobody answered. It becomes very expensive trying to sort issues from abroad when the company doesn’t answer the phone within a reasonable amount of time. After waiting 30 minutes on hold on their dedicated line for those overseas, we gave up. With no help from Love Holidays, we had to secure the extra accommodation ourselves. All recent emails from Love Holidays showed our holiday ending on Wednesday, even though our flight wasn’t until Thursday. The online chat agent repeatedly said, “Enjoy the rest of your day,” which felt completely inappropriate given the situation. After spending the last 12 months praising our experience last year and directing many people to this company, it’s extremely disappointing to be left unsupported when something goes wrong. As Love Holidays provided no meaningful assistance, it appears that pursuing the matter through the Small Claims Court may now be our only option.”

Helpful Report

Posted 1 week ago

“I am beyond disappointed. I have travelled with many companies over the years and always received professional and supportive service when problems happened. This is the first time I booked with loveholidays, mainly because the price and instalment option seemed convenient. Unfortunately, it will also be the last. For over a month, I have been trying to obtain one simple written confirmation for booking Lov11278551u. Instead of resolving the issue, I am repeatedly being told to contact the hotel or the airline myself. This makes no sense. The booking was made through loveholidays. The payment was made to loveholidays. How is it reasonable to ask a customer to chase suppliers directly? What should have been a simple administrative request has turned into unnecessary stress and exhaustion. When support is needed the most, accountability should not disappear. I cannot recommend booking with loveholidays.”

Helpful Report

Posted 1 week ago

“The chat on their website is an AI chatbot even they say you are talking with a human agent. The information flow is not working at all. The departments do not communicate to each other, do not pass the information to each other. They do not know the laws in the UK at all. We had to cancel our city break to Venice because of my knee injury. They said we need to request a Not fit to fly statement from the GP which can prove then my medical issue and then we don’t have to pay the cancellation fee. The GP wrote a message which clearly said GP’s do not give Not fit to fly statements, however because I was taken to the hospital by the ambulance I could provide all the hospital letters and appointments but they said it is not enough. I believe they deliberately wanted this GP statement because they exactly knee that this is not exist. So they can collect the cancellation fee too with the full price of the flight tickets in this case. I so disappointed!!!! We always booked our travels on Love Holiday website. Yearly 2-3 times, so I think we were a good customer of theirs but now they will lose a very good one because of this situation. They are not flexible at all and they did not show empathy. This was a huge mistake from them!!!”

Helpful Report

Posted 2 weeks ago

“I would not recommend love holidays to anyone at all , customer service is constantly different people, saying 1 thing then another saying different they take payments that were not on authorised card and are saying it’s just automatic but I can assure you it is not automatic and can’t comment on why I know this at present as I have this up my sleeve”

Helpful Report

Posted 2 weeks ago

“Stay away”

Helpful Report

Posted 2 weeks ago

“Dreadful service, takes your money, waits a week to confirm, then tries to con you out of extra money for exactly what you booked AVOID”

Helpful Report

Posted 3 weeks ago

“Dishonest. Avoid. Cancelled our trip to New York 3 different times, each time, making it more expensive. The last straw was cancelling the identical package shortly before the trip (booked last year by the way) and re-offering it for DOUBLE. No explanation whatsoever. No apology. Absolute criminals. Blocked me on Facebook for no reason. Trying to silence their DISGUSTING behaviour. I hope they go bust soon. I wish I'd have read the reviews first. Martin Lewis even says to avoid them!!! They are overdue with my promised refunds. So possibly a small claims court to arrange next week. Thieves. They even resigned from ABTA in 2020 so they didn't have to issue refunds due to covid!”

Helpful Report

Posted 3 weeks ago

“We booked a weekend break to Vienna for October 2025. It was for my mams 85 birthday. But unfortunately my dad passed away the day we were meant to travel. I called love holidays up explained what had happened. They said they could change it to January 2026. We were happy with that. To our dismay we travelled to Leeds Bradford to check in for our flight. On arrival we were told there was no flights until April of this year. We contact love holidays. What a waste of time, the won’t take responsibility for any of this so we have lost all our money. Please please never use love holidays. Y”

Helpful Report

Posted 1 month ago

“avoid for sure, I had assurances off them I could change my holiday to egypt, & now they've gone the other way & told me I can't change it, so i'm losing £1300 off them, complete messers LOV13085040U”

Helpful Report

Posted 1 month ago

“Will never ever book holiday with your company again paid over 3 grand for my holiday I needed ti do a name as I split up with partner and wanted to take my daughter I knew there would be a charge which I was willing to pay then to ti be told it would be a extra £1500 ti change the name on flights I was in shock bringing my holiday up to £4500 I didn’t have the money straight away to change it as wasn’t expecting it to be that much , I then I had to come to the decision I can’t go which meant was charge cancellation fee lost all the money I had paid and only will be getting 1100 I’m gutted there was no help it was like oh well that’s the price I would give this a 0 star rating worse company ever”

Helpful Report

Posted 1 month ago

“They hiked the flight prices up straight after we booked our holiday to Penang in Malaysia. Nearly four months after we booked and just 2 days before we travelled they said that they could not provide us with the hotel that we booked and paid a lot of money for. They offered us a second rate hotel an hour by car away from the resort we booked . As it was only 2 days away from departure and one of the days was Christmas we did not have much of an option. We have had to spend 3 hours a day travelling to the resort that we originally booked. We feel that we have been completely ripped off by Love Holidays”

Helpful Report

Posted 2 months ago

“Love holidays are a bunch of scammers that will bluff you until you’re blue in the face. Pass the responsibility to the hotels who will tell you to go to the agent you booked with. We had no heat in the room and they told us that heat wasn’t specifically mentioned in the booking. To make a long story short they fobbed us off over 34 emails. Couldn’t admit the problem hadn’t been resolved. We sent them videos and pictures of the whole accommodation and the absolute state it was in but they kept apologising but did nothing. Avoid them. Unless you like being messed around. Worst and least cooperative agent ever. Sided with the hotel instead of taking responsibility. And when we complained to the hotel they didn’t clean the room or change the towels. Sad people. Insincere and untrustworthy. Unprofessional and unapologetic. But I’m not going to go away!!”

Helpful Report

Posted 2 months ago

“Awful service they take your money and leave you dangling. Hiked up cost of flights after we booked and then told us 72 hours before departure date that our hotel was no longer available. Absolutely shocking customer service”

Helpful Report

Posted 2 months ago

“Results were flawless and delivered ahead of schedule.”

loveholidays.com 5 star review on 13th December 2025

Helpful Report

Posted 2 months ago

“Love Holidays present themselves as a trustworthy holiday booking service. I have used them for 2 years now. The first 2 holidays went without issue. The 3rd holiday was terrible. Firstly, Love Holidays apparently use "local agents" to arrange hotels for their clients. If the hotel rejects the booking at the last minute then Love Holidays is hamstrung to accept the local agents recommendation for a replacement. If the replacement is not to your liking then you can cancel, but loose the flights. Therefore you have no choice but to take the alternative. When it comes to complaining, or getting any amount of refund Love Holidays prefer not to take any responsibility. They blame their "suppliers". I have learnt that all Love Holidays are is a collection of potential hotels and flight options that they will book for you like a cheap travel agent. Don't expect the back up of a travel agent or a tour operator. This company has no interest in keeping their customers happy... or even offering their customers what they paid for.”

loveholidays.com 1 star review on 22nd November 2025

Helpful Report

Posted 3 months ago

“Avoid this company!! I booked a holiday 6 months ago. I am due to depart tomorrow and they sent me an email last week to advise of “some maintenance work” at the hotel. I decided to contact the hotel to find out there is significant construction work ongoing and that the pool area is completely out of use. The hotel advised advised all vendors were made aware of this several months ago however LoveHolidays only informed me last week and are refusing any alternative solution insisting my stay will not be affected. Obviously construction and no pool area will affect my stay and it is not what I booked or paid for. This is unacceptable!!!”

Helpful Report

Posted 3 months ago

“Keep away from this company, I booked a holiday on line could not proceed to payment so I called the next day, I had a reference number they had no idea what I was talking about so could not carry on with my booking...”

Helpful Report

Posted 3 months ago

“Terrible website, do not recommend! We booked a beautiful modern hotel for our holiday in Egypt. At the airport, the transfer driver told us that we would be taken to a different hotel because there were no available rooms in the one we had booked. I refused and insisted that they take us to the hotel we paid for. After a long discussion, we were finally accommodated in our booked hotel—but only for two nights. For the rest of our stay, we were told we had to move to another hotel that doesn’t meet our expectations at all. The company Loveholidays has been completely unhelpful in resolving this issue. Their provider owns the hotel we were moved to, so it feels like a scam to keep the money within their own network rather than pay a competing hotel. Do not book your trip through this website що unless you want to be deceived and have your holiday ruined.”

Helpful Report

Posted 3 months ago

“2 dagen voor vertrek stuurde zij een email met daarin dat de pakketreis duurder is uitgevallen of we moesten vertrekken vanuit een compleet andere locatie èn via een zéér onbekende oostblok luchtvaartmaatschappij. Als ik een reisboek dan ga ik ervanuit dat de reis doorgaat èn voor de prijs dat ik geboekt heb! Schandalig!”

Helpful Report

Posted 3 months ago

loveholidays.com is rated 1.2 based on 2,529 reviews