I booked a trip with Loveholidays expecting a smooth and reliable service, but my experience has been anything but that. Without my consent, my itinerary was changed to include an 11-hour overnight layover in Toronto — something completely unsuitable and not what I paid for. Despite sending multiple emails and making several follow-up attempts, I have received no response whatsoever. I formally requested a full refund, as I believe I’m entitled to one under consumer protection law, but have been ignored at every turn. To make matters worse, they are still planning to take further payments from my account — even after I specifically told them not to, due to this unresolved issue. Again, no response or acknowledgment. This level of service is unacceptable. The lack of communication and accountability is deeply frustrating and disappointing. I would strongly urge others to think twice before booking with Loveholidays.