loveholidays.com Reviews

1.2 Rating 2,135 Reviews
4 %
of reviewers recommend loveholidays.com
1.2
Based on 2,135 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult

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loveholidays.com 1 star review on 15th February 2024
Anonymous
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 26th September 2023
Phil Taylor
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
182
Anonymous
Anonymous  // 01/01/2019
This site is not reliable. I have booked a resort in Hurgarda for November, a two bedroom apartment for my family of 5. we selected this apartment on the loveholidays website after seeing the images provided by the resort. when we arrived they told us that they didn't have any apartments, and they gave us a standard room where there wasn't room for all of us. loveholidays instead of admitting that they had deceived us, said that the resort had done the right thing and that they had given us what we had paid for and that therefore they would not give us a refund or change the hotel. an absolute disgrace for the resort and for loveholidays, unprofessional and unreliable. And contacting them is impossible to say the least, terrible customer service. And we were not the only ones to suffer this scam, because on the same day of our arrival another couple also had the same misfortune and loveholidays neither refunded nor changed the hotel. "the mystery of the non-existent apartments" The resort is the Royal Lagoons Acquapark. be wary of the site and the resort. We've been through two weeks of hell! Date of experience: 30 November 2023
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Posted 4 months ago
Avoid this business. They're scammers and evade any responsibility. I was asked to pay £505.76 for a holiday I'm canceling due to issues beyond my control even though the holiday is still 4 months away. I also confirmed that the flight has not been paid for and the hotel has not been booked. Even with the cancellation fee of £75 they want me to pay an extra £217 after paying an initial £288. This isn't my first booking with them, and it's utterly absurd, heartless, and blatant thievery.
loveholidays.com 1 star review on 20th December 2023 loveholidays.com 1 star review on 20th December 2023
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Posted 4 months ago
Please becareful dear is a scammer team working with this company trying to offer cheaper packages them only interesting in the payment them are very rude has well hang up phone on you do not reply to any of your questions one of them using the name luck biggest scammer in the UK hope the law investigation on this company very trouble
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Posted 4 months ago
Customer service is non existant once they take payment. Information is also withheld. Avoid!
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Posted 4 months ago
Due to me being primary carer this was my the first family holiday in five years. Due to issues with air traffic control and then technical issues with the flight my family and I were delayed for three days. I contacted Love Holidays office to assist with the booked transfer company and they didn’t want to know. They kept citing we are only the booking agent. I asked them whether they could inform the hotel that we were going to be late and guess what they were only broker couldn’t help me. I contacted them to make a claim but yes you’ve got it you ignored my letters and claim. AVOID AVOID AVOID !!!!!Love Holidays is an absolute disgrace. I will never never use their company again. They are shambolic. Shame on them
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Posted 4 months ago
DO NOT BOOK WITH THIS COMPANY! All the other review sites will tell you about this company that it's utterly a scam and shambles!! DO NOT BOOK IF YOU WANT A SECURE AND ASSURED HOLIDAY. Booked a holiday, due to ill health and family emergency we were unable to go phoned LOVE holidays 3 times a day to organise a new date or refund all the time bring fobbed off by atrocious customer service and no understanding that we needed to be at the hospital.....these things happen right but all the time being told there is nothing they can do will have to wait for a team to email or get back to you which they never do. What is disgraceful is that even up to days before our booked departure date we were still awaiting what was happening??? In the end no holiday no money back and no care in the world from them. How can humanity behave like this when people have gone into hospital etc. DISGUSTING!
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Posted 4 months ago
AVOID THIS SCAM OF A COMPANY, do not believe the trustpilot reviews, they are from employees of loveholidays. I have no idea how this company is still in operation, they lack ethics and morals!! a complete money grabbing scam. You will be charged in excess for any minor changes to your booking, even if it’s THEIR fault.
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Posted 5 months ago
Worst travel agents i have used. Within a couple of days of booking a holiday via love holidays I had received an e-mail stating that i was flying from the UK to Lanzarote and that i should check my passport had 6 months validity after date of return to UK (no other requirements were mentioned). I checked my passport did actually have 6 months validity after the date of return to the UK and was under the impression that I had met relevant criteria to travel. I was turned away at the departure gate at Birmingham airport due to new EU passport rules imposed which were different to the e-mails sent to me by Love Holidays. Love Holidays responded to this by saying it is not their responsibility to check passport validity. My point is that i booked my holiday via travel agent, i followed their advice to the letter and yet I was denied a holiday with my daughters and also any kind of financial refund by the travel agent. The Love Holidays post booking confirmation e-mail was misleading and led me to believe that i had fulfilled all the travel criteria, Love Holidays should have some responsibility for this matter but instead seemed indifferent.
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Posted 5 months ago
scammers . fraudsters . avoid at all costs . did change of passangers. they cancelled original flight and booked new without prior approval . increased the cost from £2,300 for original holiday to £5,050 and charging for 2x holidays now 2x hotels , 2x transfers and still 2 people going . now want £2,400 to cancel the holiday and £631 already been paid . customer services is appalling . they hang up on you and close any online queries . 3 weeks now and still to resolved . avoid this company or loose your money
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Posted 5 months ago
you name it it went wrong towel/food/filth/tired hotel /didn't get was was advertised/curtains falling down/sun bed collapsed/customer services abysmal but the biggest let down when we returned £3000 lighter loveholidays did absolutely nothing and basically said tuff
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Posted 5 months ago
ABSOLUTELY TERRIBLE COMPANY I urge everyone to stay clear. This has caused so much stress as we are getting charged more and more because of the add on of two children they will not answer their phones and emails and REFUSE to refund unless we pay the refund fee that cost more than the holiday! I can not afford this. I have contacted lawyers who also do not know what to do. I beg if anyone knows anything that might help me get out of this situation It would mean the world if you shared it, looking at these other reviews has scared me as none have a good ending. Good luck to all that use love holidays
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Posted 5 months ago
Whatever you do don't book the Venus beach hotel in paphos. It is no way a 5 star hotel. Very noisy Loud mouthed guests . Building site next door. Not value for money. I complained and guess what ,they denied everything. Never use Love Holidays again.
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Posted 5 months ago
Terrible,hide behind [AI] SANDY,You will get an audience with the Pope quicker than speaking to a Human .Look a big Company ,but office 5th floor in Hammersmith London, I would not recommend this company at all ,go to a tour company with staff and an established orginisation ,not an agent working out of an office in London [be warned]
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Posted 5 months ago
Love Holidays used a transfer company on my recent trip to Riga I was badly let down by them. The transfer company wanted to change my pick up time at the hotel but couldn't say what time and I was to check the hotel car park to keep a look out for the driver who would not even come into the hotel. I managed to get a taxi to the airport one can imagine the stress. On my return home I checked the transfer company's reviews one star out of nine with with similar experiences to mine, where was Love Holidays due diligence, never again !!!!
Helpful Report
Posted 5 months ago
d Oct 13, 2023 Verified NEVER EVER USE THIS COMPANY NEVER EVER USE THIS COMPANY. Due to a very last minute family emergency, we were unable to fly to Malta on Monday afternoon 9th October '23 with Love Holidays on our scheduled package holiday. On Monday morning (9th Oct) , I spoke to an Advisor to enquire if we could fly out to Malta on the following day (or at any time during this week) at our own expense . I was advised that as we hadn't flown out with Easy Jet on our scheduled day/flight and checked into the hotel, we were unable to do this and would have to forfeit our whole holiday. This means that our room at the hotel would have been empty for the whole week and I suspect that Love Holidays has been able to claim back a full refund for this. I do not understand why we could not have simply flown over the following day, at our own expense, and enjoyed the remaining days at the hotel and our holiday. After submitting a complaint to Love Holidays, I was advised to make a claim on my travel insurance. I had planned to take out insurance the day before we were due to fly to Malta, however due to the family crisis that I was dealing with at the time, I was unable to do this and it in any event, under the circumstances this may have been deemed as Insurance fraud. The outcome being that I have lost £1500.00 with Love Holidays possibly claiming back a full refund for the hotel room that we have not used. I feel overwhelmingly disappointed as this was a long awaited and much needed holiday for my daughter and myself. PROCEED WITH GREAT CAUTION IF USING THIS COMPANY .
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Posted 5 months ago
We booked a holiday through this company The room was full of ants and in the bed. And also when we woke up in the morning, there was drugs everywhere around the hotel. Everyone smoking drugs around the swimming pool in front of children. Absolutely appalling this company is very hard to get hold of
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Posted 5 months ago
I paid extra for a 1 bedroom apartment with a balcony or terrace but I ended up in a studio which I would never stay in if I had the choice!
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Posted 5 months ago
Generated duplicate bookings ,same holiday ,dates ,passengers etc at almost £2000 each . Customer services hopeless and totally incompetent . Been trying to rectify for 5 days . Instead of taking 2 deposits ,took 4 . Told we had 23kg checked baggage, not true ,basic economy ,so 1 personal item each . Told flights were British Airways , now saying operated by American airlines , not true as exact flights on official BA website say they're operated by BA . Customer service person said she would call back ,but didn't initially ,had to call her .eventually put through to credit control , person said they'd cancel one direct debit for monthly plan . Said to tell Customer services which one she advised to cancel . Customer service person claims flight provider advised to cancel at love holidays end ,but system apparently wouldn't let her . Still 2 active bookings in my account No one seems to want to help me . Apparently no managers to discuss complaint Been trying to get through since 9.05 am still no help . Very quick to answer sales line but not interested when they discover you're not making a new booking . Absolute disgrace , been o. to bank to discuss further action . Still trying to get someone eto advise of my decision . Do not use this company . Disgrace . Should be shut down . So stressed thanks to them .
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Posted 5 months ago
Arrived to our destination (Essaouria, Morocco), 3 hours away from the airport to find that Love Holidays had not booked our accommodation and the hotel was full - they had never heard of us. We were left high and dry in a small town with little to no options. The whole thing cost us £1000 extra to get a hotel for the week. I was promised a refund (after several very expensive phone calls) and was pawned off to a third party - love holidays refused to take responsibility and said it was the fault of a company called "Hotel Beds". My promised refund "within 3-5 business days" has not been honored. Now on business day 7 and not a word from Loveholidays.
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Posted 5 months ago
Absolute joke,, quick to help to take new bookings but makes you talk to a robot for any queries i mean seriously what planet are they on and Lucy and Cheryl were RUDE DO NOT USE THEM
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Posted 6 months ago
loveholidays.com is rated 1.2 based on 2,135 reviews