We arrived at this hotel on a Monday evening, having specifically chosen it because it was advertised as child-friendly—something that was absolutely crucial for us as we were travelling with a 4-month-old baby. Unfortunately, the experience was a huge disappointment from the start. Before our arrival, I contacted the hotel to request a cot and a kettle for preparing baby bottles. While the cot was provided, the kettle was not. I had to ask four times before finally receiving one, a full 12 hours later. This is completely unacceptable, especially considering the hotel was made fully aware that we were travelling with an infant. Had we not brought pre-made bottles, we would have been unable to feed our baby—a situation no parent should have to face on what’s meant to be a relaxing holiday. Things only got worse. On Tuesday, we went to find the “children’s pool” that was clearly advertised on the hotel’s listing, only to be told by reception that one never existed. After raising the issue with the support team via video call, we were told an urgent enquiry was made—but we never heard anything back, even after multiple follow-ups. We ended up spending most of our time stuck in the room as it was 39°C outside and there were no safe or appropriate facilities for our baby. This completely derailed our holiday plans. To make matters worse, I then received an email from a representative (Leanne) claiming that the hotel never advertised a children’s pool—which is false. I had screenshots of the original listing showing it was included. It’s incredibly unprofessional for a company to change their online description after receiving a complaint, in what feels like a blatant attempt to cover their tracks. The staff we dealt with were unhelpful, dismissive, and offered no real solutions—only excuses. What should have been a relaxing family trip turned into a stressful and frustrating ordeal. We booked this hotel specifically because it was supposed to be suitable for families with young children. It absolutely was not. The lack of care, false advertising, and poor service ruined what should have been a special time for us. Avoid if you’re travelling with children.