loveholidays.com Reviews

1.2 Rating 2,137 Reviews
4 %
of reviewers recommend loveholidays.com
1.2
Based on 2,137 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult

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loveholidays.com 1 star review on 15th February 2024
Anonymous
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 26th September 2023
Phil Taylor
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
182
Anonymous
Anonymous  // 01/01/2019
Won’t speak to you just email overcharge and ignore evidence
Helpful Report
Posted 7 months ago
Possibly the worse company I have ever felt with they made a mistake on my booking so tried to call them which cannot be fine until 28 days before you fly so had to resort our flights for the correct dates they only offered me a £26 refund on flight that cost me nearly £700 shocking and will never use again
Helpful Report
Posted 7 months ago
Left two women out in the streets of Spain after saying we had a hotel that turned out not to be a hotel at all. It’s a fraud place that charges you tax every day a deposit that they never told us about. We booked breakfast and they told us no sorry you have to pay more even though it states breakfast and we never got it. Wants us to pay to was our towels or change bedding disgusting!
Helpful Report
Posted 7 months ago
They take your money then when you chase them about over a flight delay they don’t want to know. That coupled with their extensive use of the worst airline ever Ryanair leaves you in no man’s land. To be fair they are selling on price so you get what you pay for cheap holiday and cheap service and cheap customer care. Stay away from them.
loveholidays.com 1 star review on 26th September 2023
Helpful Report
Posted 7 months ago
They take your money then when you chase them about over a flight delay they don’t want to know. That coupled with their extensive use of the worst airline ever Ryanair leaves you in no man’s land. To be fair they are selling on price so you get what you pay for cheap holiday and cheap service and cheap customer care. Stay away from them.
Helpful Report
Posted 7 months ago
They mis sold a holiday (package holidays with hotels and flights to look appealling but then have £500 transfers that take almost 3hrs .. £500 and 3hrs!... disgusting!) and refuse to engage in any sort of helpful dialogue. It was approx. 30hrs since i booked with a large deposit and they wouldnt give me any refund and instead wanted to charge me an extra £70 to cancel!! Disgusting!!! Their soul purpose is obvioudly to exploit people for profit, there is zero level of customer service from these cretins. You can't speak to anyone on the phone unless you are 4 weeks away from departure and they are basically horrific to deal with. I would advise EVERYONE to keep away from this company DO NOT USE this company for your holiday, give someone else your money. Look elsewhere for your deals, seriously. You are putting yourself in danger of losing your money. Look at the other comments. They have history of this. Horrific. Keep well away.
Helpful Report
Posted 7 months ago
Have double booked and straight away tried to cancel one of the holidays. Love holidays said I would be charged £11,000. I have spent hours on chat lines to no avail. Passed from pillar to post. They say ring British Airways and they say talk to Love holidays. A complete joke. Pathetic service. Don't book.
Helpful Report
Posted 7 months ago
We booked my times with love holidays and never had a problem in actual fact I defended the company when anyone gave out about them but recently we booked a week ago for end Oct and due to family ill heath circumstance we had to cancel a few days after first payment € 1,000 went out so we cut our losses and cancelled they proceeded to penalise us another €500 for cancelling no offer of a voucher for next holiday nothing only a money grabbing shower that need to have respect for hard working people that needed to put ther holiday on hold due to health circumstances by the time I'm finished telling the country what love holidays truly are nobody will book with them... absolute dirt company
Helpful Report
Posted 7 months ago
Nature apartments shithole had to move suppose to be self catering no brush to sweep up missing utensils 3 plates were chipped. Bathroom door wouldn't close manager aggressive had to move from there.
Helpful Report
Posted 7 months ago
Do not use this company they sit on your money for months then when arrived at destination you are in different accommodation that you paid for it is false advertising so be warned.
Helpful Report
Posted 7 months ago
This company is the worst holiday company I've ever dealt with. They changed my booking halfway through, cancelled my flights and no offer of refund. They're customer service is another level of denial and lies. Awful company, and by god you can tell if you search them on Companies House.
Helpful Report
Posted 7 months ago
i have booked a holiday with loveholidays flights have been changed cannot speak to anyone we will have missed our conecting flight nobody want to know or try to fix this i would never book this way again because when you ring the airline they tell you to get in touch with loveholidays as that is where we booked there is 3 in our party all over 70 so it is importent for us to get our flights fixed
Helpful Report
Posted 7 months ago
Just do not book through this company Once they have your money.....you are on your own Well apart from some S*** automated service called Samdy
Helpful Report
Posted 7 months ago
my first holiday with loveholidays was absolute terrible.landed at barcelona airport,followed all details on arrival letter,stating some one will meet us and take us to shuttle bus,waited 20 minutes,no one.so i spent 1 hour chasing all over the airport for advice,then i am told there is no shuttle bus,so adviced to get a taxi,170 euros,when we had to return,coach tickup would be 1,25 am ,went to reception at midnight,so we would be early,1.30 am ,no coach,asked reception if coach is coming,i am then told coach does not pick up at hotel,but up the top of a hill,and coach as gone,ring loveholiday 24 hour help line,waste of time reception had to ring for another taxi another 170 euros.we are in our seventies,my wife is disabled and uses a stroller and also suffers from epilepsy,so her getting stressed was not good the holiays was for my 75th birthday and now i am told by love holidays its all my fault,so no refund,and not even the shuttle bus money i had paid. just a bit of advice for other people,and pensioners,just be care full the worst travel agent i have used in the last forty years mr b desmond
Helpful Report
Posted 7 months ago
We went to Rome in July 2023. We used Loveholidays for Hotel and transfers from Rome airport to the Hotel. After waiting for 1 hour no show for the transfer. Tried to phone the number giving to us to no one answering the phone. A member of staff told us to make our own way to the hotel, by getting into the Taxi line which is over 90 Minutes wait in the 40 degrees heat. finally getting to our hotel 3 hours late. The hotel had said that many customers are let down by Loveholidays. We finally managed to speak to someone from Loveholidays who said there was an error on their part our names were not on the transfer list, even though we paid upfront. She advised us to book a Taxi when we go home to the airport and Loveholidays will refund the money spent on 2 taxis which was 100 Euros. well 2 months later we have only received the 58 pounds which we paid already and not the 100 Euros. She also said we would be compensated for all the time lost on our holiday. I will never use Loveholidays again nor will my family
Helpful Report
Posted 8 months ago
Customer service is rubbish, got to resort told they had no room for us, after travelling from UK to Rhodes, in the heatwave. Tried to call their 'emergency' number no one answered me, I had to book my own additional hotel in the area out of pocket and I am STILL waiting for my refund/compensation. My holiday was on 20 July 2023 and STILL nothing back! mean while interest is building. They claim they have 28 days to resolve it but its been 40 days now! Its just unacceptable! Will NEVER use them again. Will fight until I get ALL my money back.
Helpful Report
Posted 8 months ago
Booked our transfers from the airport with then. They supplied the pick up company the wrong times. The pick up company won't help as we didn't book it. Love holidays say its our fault as we should check the flight times then if they change tell love holidays??? Eh??? So we fly out tomorrow. They have our money, they didn't tell the taxi company the correct times, said we should have checked the times then told them of any updates??? And its our problem and can't assist then terminated the chat . The absolute worst customer service encountered..
Helpful Report
Posted 8 months ago
I’ve had multiple issues and find the customer service to be extremely slow, difficult and often rude. They will not speak to you on the phone unless you are within a certain period of travelling. But in my instance, I was 3 months away from travelling and the connecting flights had changed 3 times. So understandably I would like to speak to somebody quicker. Replies through app take anything from six hours on one occasion up to two days via message. You also find that they don’t answer all of your questions on message and that they repeat the same things as if they haven’t read it and they are copying pasting from pre-scripted jargon or talking to a virtual chat assistant. The outcome of my flights being changed cost me nearly £600 because all so offered me was a 16 hour wait in an airport for a flight. I asked if you could re book and allow me to stay over and you refused. Also when you make payments it goes wrong because I had an instance where I made a payment and the money was taken but the website says that I haven’t paid. That took 2 weeks and your were still trying to take the money every day and offered no answer having asked multiple times. I ended up paying 2 times and recovering the money from my bank as you did not help Asked multiple times for an email address to make a complaint and they would not supply. They kept giving me a phone number to call and when you ring it there is an automated service which asks for you booking reference. If you are not within 4 weeks then it will not accept the call. Asked for a voucher to re book another holiday and was refused. Had a call eventually as I was trying to transfer to another holiday and the cheek I was quoted over £200 more than they were advertising on their own website for the same holiday Having asked to speak to a a manager I was refused on multiple occasions. Having asked to raise a complaint multiple people did not do it. I left a review on trust pilot and someone replied saying please send more details and we will look into it and I was again ignored. (You were hoping I wouldn’t response so the review could be removed) Final nail in the coffin. I get to the hotel and there was 398 dollars to pay as you had not paid the resort fees before I arrived. I have stayed there 23 times prior to this going with other companies and not once did I ever have to pay fees on arrival. I checked my paperwork to make sure I hadn’t missed something but no. No mention of it when I booked and nothing on the paperwork. I contacted the on-site resort team at love holidays for support who sent a screen shot of the 3rd parties website that you clearly used stating fees payable on arrival. But I had no view of that as it’s obviously where you have booked it not me…. Then suddenly overnight it appears on your website what a coincidence. I then get told it’s on the website and I have to pay it. Considering these fees were for cleaning the room and maintenance……. The room was dirty upon arrival which we had to clean. There was mold on windows and ants in the bathroom. The bed was not changed once in 2 weeks. Housekeeping didn’t show up on 4 days. 2 times I called maintenance for a leaking toilet and broken ice machine to which nobody came so the fee was a complete joke anyway. I said no to your resort team anyway and I have all your paperwork in front of me that states nothing about fees and clearly states balance due is zero. I asked to be called to discuss and received emails back saying they would not answer any emails from me now and we’re not prepared to do anything. They said to complain when I got back. So here we are. A holiday I originally booked for 2000 turned into nearly 3000 because of your inability to be upfront, honest and helpful. I wasted hour after hour begging for responses and help and you ignored me. You put me out of pocket and didn’t give a Damm. You couldn’t even call me to help whilst there! 24 times I have been to Orlando and never have I ever had so much trouble. You completely ruined it. I couldn’t even upload Äa reasonable post travel query as site limits to 3000 character ( including spaces) Horrible horrible company
Helpful Report
Posted 8 months ago
Please don't west your money ,I add pictures have a look ,The information on love holiday website was inaccurate, and I was misled into booking the holiday them. I have recently booked with love holiday company at the Voxx Inn Family Club Hotel in Marmaris, Turkey. I booked the holiday for July 2023. We booked for nine nights, all-inclusive This holiday was advertised in the Love Holiday website brochure. In the information for this hotel, it stated that there was a 4-star hotel with Turkish bath, Indoor pool, Sauna & massage, Table tennis and fitness at this property, and because of this, I booked my holiday with them. when we arrived, we found out that all the facilities had been closed a year ago. I spoke to the receptionist, and she confirmed the hotel did not have all the facilities anymore. The room they offered us had a lock problem. We missed breakfast the first morning since love holiday website stated 7-10 a.m., but the hotel's breakfast hour was 7-9:30 a.m. The hotel was dirty, and the room service was terrible; they didn't clean our room for three days. There was no tea maker in the room; and there was no toothbrush cup holder in the bathroom. Your website states that it is a four-star hotel, but it is no better than a bed and breakfast. It ruined our holiday because of poor facilities, a dirty hotel, and wrong information.
loveholidays.com 1 star review on 31st August 2023 loveholidays.com 1 star review on 31st August 2023 loveholidays.com 1 star review on 31st August 2023 loveholidays.com 1 star review on 31st August 2023 loveholidays.com 1 star review on 31st August 2023 loveholidays.com 1 star review on 31st August 2023 loveholidays.com 1 star review on 31st August 2023 loveholidays.com 1 star review on 31st August 2023 loveholidays.com 1 star review on 31st August 2023 loveholidays.com 1 star review on 31st August 2023 loveholidays.com 1 star review on 31st August 2023 loveholidays.com 1 star review on 31st August 2023
Helpful Report
Posted 8 months ago
I booked a package holiday to Fuengirola - Las Palmeras Hotel and was very much excited to go on holiday for the first time in a year. Before booking I checked the reviews and everything seemed OK (I may have only looked at around 5 or 6). Anyway, thought I would have a look again (now that I had booked) and I have noticed that people have reviewed and said that they have experienced lots of cockroaches in the hotel rooms, that the pool is dirty and also the fact that construction works have commenced so that you can't even enjoy and relax by the pool if you wanted to. I booked an AirBnB and a new flight. I contacted LoveHoliday to ask them if they would refund me the admin fee, they said that they would come back to me within 48 hours but didn't. Four days later they came back with "We've spoken to the Supplier and they have confirmed that the hotel is fine, have a nice holiday". I have now cancelled the booking and spend 40 minutes on the phone to someone who said that this can't be refunded, she spoke to the 'support' team who relayed the same information. I then proceeded to ask to speak to a Manager, no one available. Asked to speak to the 'Support' team, no one available. I felt sorry for the call centre agent if I'm honest, she even admitted that she would like to start looking to work for a different company because she has to deal with this everyday. Anyway, they have now stolen £75 for doing absolutely nothing apart from incorrect advertising a hotel. I am disgusted that a company could be so unhelpful and not even have a care in the world. I will be sure to make reviews on every platform to shame this awful company. Disgusting how they can just take money from people without doing anything!!! Fuming.
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Posted 8 months ago
loveholidays.com is rated 1.2 based on 2,137 reviews