loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,506 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,506 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how loveholidays.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were badly let down by loveholidays, left stranded at the airport and had to make our own way to the hotel, with two heavy suitcases,having already paid £164 for the transfers (both ways). Their response to my complaint was very poor and lacked any empathy at all. I will never book with loveholidays in the future.”

Helpful Report

Posted 13 hours ago

“Loveholidays is NOT an ABTA member. You might get a cheap holiday, but I am currently experiencing the verh hard way of learning that they use third parties!! My hotel in Side, Turkey is horrendous and I met with my rep the following day at 2.30pm to discuss my issues. 5 days and 54 emails later, I am still in the same hotel. I have been lied to multipletimes. I have been wrongly informed multiple times. So many questions and contradictions within their emails is incredible. Despite flagging their errors multiple times, the same lies or factually incorrect information was forthcoming!! Dealing with Loveholidays whilst on holiday has been a horrendous experience and ruined my holiday! Please be careful when booking with Loveholidays as NOT an ABTA member.”

Helpful Report

Posted 4 days ago

“Terrible company - avoid at all costs. Ryanair changed our flights so we informed Love Holidays. They were extremely slow to respond which resulted in us losing our preferred accommodation for an extra night. They then tried to sell us inferior accommodation for an extra £500 - £300 more than it cost on their website. Eventually after numerous emails and calls i cancelled and was told i wouldn't incur any cancellation charges. They did charge us almost £200 for cancelling - which we had to due to their incompetence. AVOID, AVOID, AVOID”

Helpful Report

Posted 5 days ago

“Love holidays is cheap and overate the hotels that they advertise, i don't think anyone of their staff actually review the hotels to see if they meet up with their advertised expectations. Love holidays should do routine checks on these places, they are getting away with it and don't care once you have paid. Naughty dispucable firm and should be struck off for deceiving customers”

Helpful Report

Posted 1 week ago

“Shocking, worst company I have ever had to deal with”

Helpful Report

Posted 1 week ago

“I would never book a holiday with Love Holidays again! We were completely mis sold our holiday to The Carribean Resort Agadir. We researched, and at the time of booking it had many positive reviews, strangely enough around about the time we were there it mainly has negative reviews. The pictures are nothing like the hotel we booked. Mouldy mattresses, broken doors, raw food, broken tiles in the pool, the pool turned swimwear green! Bedding wasn’t changed our whole 10 night stay, despite asking. Ants in our room. We ate out a lot or ordered in as we were ill, dangerous wires on show, and cupboards open on each floor concealed by a mirror, when you look in a very deep drop, if a child got in it could be fatal! Staff rude and unhelpful. The list is endless!! Try to contact Love Holidays while you’re away and the stupid chat bot ironically looses connection, especially when asking for help or complaining. The rep said he’s been there a year and has had 1000s of complaints. Return, contact Love Holidays, long story short, 1️⃣4️⃣ different agents responding, some with the same responses, some different. Even with photos and videos they are still not accepting responsibility. Offered 25% refund, before I could decline paid it and said there’s nothing more they can do. Well Love Holidays as promised I’m reaching out like I said to let people know how appalling your service is. ABTA have been contacted, next the financial Ombudsman. You shouldn’t be allowed to sell holidays the way you are and get away with it. We were MIS SOLD our holiday with pictures that were probably taken 20 years ago!!! I would also like to add that it was a package holiday, and as the organiser Love Holidays has a Legal Responsability under the Package Travel and Linked Travel Arrangements Regulation 2018 to take this seriously. Tried to upload photos, and every time it won’t let me 🤔”

Helpful Report

Posted 2 weeks ago

“We booked a holiday with loveholidays 9 nights and paid an extra £380 for a Bungalow with Panoramic sea view. One day of the holiday was ruined due to the turmoil of trying to move rooms and the best room available STILL did not have the sea view as advertised. They have refused to refund us, stating that this room has indeed still classed as a Panoramic Sea View. Judge for yourself have uploaded the actual view we got and that still being advertised by loveholidays. BEWARE ANY DESCRIPTION AS IT MAY WELL NOT MATCH REALITY.”

loveholidays.com 1 star review on 4th October 2025

Helpful Report

Posted 2 weeks ago

“The worst ever for customer service.people are just numbers for them, no support, no help..”

Helpful Report

Posted 2 weeks ago

“UNBELIEVABLE....Canceled our daughters holiday with less than 24Hr to go stating it was over booked even though it was booked FIVE MONTHS AGO...... (5 people in her party) No other holiday offered even though there whole website is full of holidays flying tomorrow.....When this was pointed out to them our daughter was told well book that then (But Love Holidays has ALL THERE MONEY £700 each) Total disgrace one in the part had to book this time off work a year ago and our daughters a nurse and will not get any other time off............Booked 5months ago so why are they all cancelled as I bet loads others have booked this holiday since then ???? Love Holidays wot answer that of course........I bet Love holiday saw they where all just about 20 years old and thought we will get away with fobbing them off.... This is all so a hen do trip they had all arranged.....So Agree they have done this to a group of young people some of them there first holiday since leaving home ..... WHAT A DISGRACE OF A COMPANY”

Helpful Report

Posted 2 weeks ago

“I am extremely frustrated, i went to make a booking yesterday and when i clicked select holiday. It said the hotel wasn't available and took me back to the search. Then i booked the next hotel. I didn't realise it missed my 2 children from the booking: Age 1 & Age 7. I have called up several times this morning trying to add them to the hotel, and transfer. I have managed to adjust the flights directly with the airline. But when i contact the hotel to change the room to a family room and change the transfer they said you need to get your agency Loveholidays. When i call Loveholidays they said i need to contact the Transfer and Hotel directly. I am going round and round in circles.”

Helpful Report

Posted 3 weeks ago

“We booked with love holidays in May got to Dubai the council our hotel cost me another £1650 for hotel. Then we found out that our daughter’s return flight was not booked we contacted love Holiday and their third-party partner BMJ consultancy who promised us a full refund within 72 hours then when the 72 hours expired they said 48 to 24 hours then when that expired I said one to 2 hours when the expired they said by the end of the day this was over two weeks ago, then when I got back after paying £947 for my daughter’s flight they said that we would get a full refund within 7 to 14 days this has not materialised please do not book with loveholidays or BMJ consultant team as they are men left us in the lurch in Dubai avoid this company at all cost”

Helpful Report

Posted 3 weeks ago

“In July 2025, my family and I booked a two-week holiday through Loveholidays, paying around €3,200 in advance. All paid in advance. On the second-last day of the holiday, we were unexpectedly told we had to pay almost €900 in extra fees. This was never disclosed to us beforehand. When I contacted Loveholidays for support, instead of resolving the issue, they told the hotel we had prior knowledge of the fees which was simply untrue. We were left with no option but to pay in order to leave, even having to borrow money from relatives to cover the cost. LH was absolutely useless, told lies and left us high and dry. fi we wanted to pay €4100 for a holidays we would have. We went with the €3200 as it was what we could afford. Pure scam.”

Helpful Report

Posted 4 weeks ago

“PLEASE DO NOT BOOK THROUGH In April, I purchased what was meant to be a romantic week away with my partner in September. Unfortunately, the entire experience was extremely disappointing. Firstly, the airline (Corendon) broke my suitcase, forcing me to buy a replacement. While the flight and transfers were as expected, things quickly deteriorated upon arrival at our hotel. When we arrived at our 5 star hotel, we were told to wait on the sofas. It was only after my partner asked about food that we were informed—without any prior communication—that the hotel was fully booked. We were then placed in a taxi and taken to a different property. This so-called “alternative” turned out not to be of the same standard. Instead of the promised 5 star experience, we were sent to a 4 star family resort, which was completely unsuitable for the type of trip we had booked and paid for. To make matters worse, there was no communication regarding our transfer changes, and no confirmation of how we would return to the airport. We spent the first two days of our holiday trying to resolve these issues, receiving minimal assistance and little transparency throughout. This was supposed to be a special, stress-free holiday, yet it was filled with unnecessary frustration and disappointment. The lack of organisation, communication, and accountability is unacceptable.”

Helpful Report

Posted 1 month ago

“Booked 4* hotel for 3 of us all inclusive Hotel room was very dirty food court had ants and loads of cats food was inedible. Bar contained 1 draft beer or wine nothing else . We were given 1 toilet roll between the 3 of us for a week . Had to go out to eat so returned to hotel room at 10.00 at night and sat on my bed and realised it was absolutely crawling . Went down to complain to reception to be told can’t do nothing . No change of room . Contacted love holidays rep who couldn’t come till the following day . I had to sleep on the balcony as bed was riddled with bed bugs . Next day complained again maid arrived took sheet of beds and put another one on and said all clean now . It wasn’t clean as I watched her do this and have video evidence that eggs were still on the mattress . Asked for another room or to be moved but told no . I slept outside on the balcony for 3 nights as I couldn’t sleep on the bed . When I got home I contacted love holidays who said I must have to the pictures from a storage room and not my hotel room although my case is in the videos and that its seasonal when you get all inclusive . ARES DREAM hotel Antalya Turkey . Has lack of hygiene I’ve since had medical issues from a bite . Avoid this place”

Helpful Report

Posted 1 month ago

“The worst company to book anything with is love holidays. They are misleading, manipulative and miss- selling holidays with extortionate fees to cancel. The worst company I have ever delt with regarding holidays. We purchased a package holiday and was told we have to make our own way 400 km to the hotel from the airport at a cost of £900”

loveholidays.com 1 star review on 11th September 2025

Helpful Report

Posted 1 month ago

“I've had the most disappointing snd frustrating experience dealing with loveholidays customer service. In a nutshell I am convinced that their website has changed my dates of intendent holiday a week later and I didn't notice before booking, simple human error but they were absolutely merciless and refused to accept it was their website who had done this to begin with and wanted to charge me 400 pounds to amend my holiday. I wasn't too happy to pay this as the holiday was already not the cheapest, so I tried to work out another way to lower the price of the amendments but they were not trying to be helpful at all and didn't attempt to understand me or my situation, completely cold blooded, I was intending to have the holiday with my wife and my family to celebrate my 30th wedding anniversary and they were doing their best to ruin the experience for me, after me querying the price breakdown and any ways to lower it they would ignore my emails and just keep saying the same thing, and then the nail in the coffin was when after all day of emailing them trying to sort out a lower amendment payment they stuck me with an email saying it's now going yo be 900 pounds to amend the holiday, absolutely disgusting they were a 100% doing this to be nasty as I was emailing them all day. I was polite didn't use any foul language but kept insisting it was the websites fault! Me and my son even bought same seats on the same plane that departs same time to Tenerife except mine turned out to be a week later lol. I was absolutely fuming with them and they didn't leave me a choice to cancel the trip for 400 pounds as they whacked the amendment price to 900, only 6 hours after they quoted me 400 by the way just to be vengeful. I will NEVER book with them again just wasted 400 pounds just to cancel the trip as per their useless customer service. I'd like to note I came across several reddit threads discussing similar issue of their website changing the dates last minute or switching duration of holiday and all those people swear they triple checked the information before booking. It seems like an elaborate scam to do this and then refuse to accept their fault and then charge people extortionate price to amend the holiday. Please stay away from them, I will not be making this mistake again and hope this helps someone.”

Helpful Report

Posted 1 month ago

“Absolute scumbag mess of a company. Lazy, fake and dishonest customer service. Cost me almost £300 just to cancel a holiday over a simple mistake. Hopefully they'll go down the pan soon.”

Helpful Report

Posted 1 month ago

“This company should be avoided when booking your holiday. We looked at a holiday with them which up to several days after booking distinctly advertised a price which included luggage with the flight. I decided to check with my partner the dates and also with work commitments. I then went back on the site to book and pay for it satisfied we were ok. When the payment was made I checked everything to ensure it was booked only to find I then had to pay for luggage for my flight. I tried co tacti g them which is a complete and utter nightmare. It took a lifetime to get through and then spent an hour really trying to understand and debate my position with an operative. At the end of an hour I was informed that this operative couldn’t make any decisions and was unable to help with the exception he would forward my issue now to the correct department. I had to contact them by e mail again as nothing occurred eventually they then indicated that I would need to contact the airline myself. I did so only to find I had to pay to take my luggage as an extra. Hopeless service and a disgusting process that should be stopped. If it says it when you first look at it and continues to say it then that is what should be available. Not the money it is the principal. I genuinely hope the holiday runs smooth as if it doesn’t I am majorly concerned for our safety and welfare.”

Helpful Report

Posted 1 month ago

“Complete lack of communication from love holidays From the start we were left to sort out everything ourselves, after parting with over six grand for a luxury all inclusive 5 star holiday in Sousse Tunisia we were pretty much abandoned by Love Holidays. The website tells you to confirm your flights with TUI airways on a link that does not work, we had to spend ages tracking down the correct department and person at the airline to book our own seats / luggage / check in etc The initial problem is that because its paid for by love holidays on your behalf, you are not the direct customer of the airline and data protection kicks in ( the airline are not supposed to deal with you ) Once we had managed to book everything and pay for extras to the airline, they send the receipt to love holidays ( default email address on booking ) Love holidays never forwarded that receipt to us. We asked love holidays to organise two rooms together as we were taking an elderly relative with us, ( nope you have to organise that yourselves ) despite having email confirmation from the hotel before arrival, it never happened. Transfers from airport to hotel:- We were told to go to an desk in arrivals where we were met by a local taxi driver instead of the organised shuttle service requested. The driver must have just watched Ben Hur or Death Race 2000 before setting off. Car was a knackered old Renault with no air conditioning at over 40 degrees. He thrashed the knackers out of it cutting in and out of other traffic at high speed and tailgating when they did not get out of his way. We did arrive but it was a crazy experience. Transfer back to airport, no notice of collection time from hotel until the last minute from love holidays, had to find it on the manage booking page of the website. In short love holidays do not communicate and leave you to sort out everything yourself, everything they do manage to sort out is done at the very last minute leaving you uncertain of what is happening next. What the hell did we give love holidays the money for , we could have just sorted our own hotel booking, our own flights and paid for an airport taxi ourselves and saved a couple of grand probably. Would never use them again , EVER”

Helpful Report

Posted 1 month ago

“Shocking ! Myself and my daughter went to a supposed 5* hotel and we were sexually harrassed and needed to leave ! We had no support and after putting in our complaint they have offered pennies ! We are thousands out of pocket and distraught and they clearly don’t care!”

Helpful Report

Posted 1 month ago

loveholidays.com is rated 1.2 based on 2,506 reviews