loveholidays.com Reviews

1.2 Rating 2,130 Reviews
4 %
of reviewers recommend loveholidays.com
1.2
Based on 2,130 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult

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loveholidays.com 1 star review on 15th February 2024
Anonymous
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 26th September 2023
Phil Taylor
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
182
Anonymous
Anonymous  // 01/01/2019
We booked a package holiday in October ) to go to Dubai in January 2024. We thought Lauren our sales lady was good at the time. When i had checked the package on line it had 1 checked in bag per passenger.I printed my e ticket recently i feel we have been cheated and fooled by Lauren. We understood all package holidays include includes at least 1 check in bag per passenger. On top of very expensive holiday we had to pay £140 for one bag. Lauren has certainly fooled me. She is very clever sales person. Please see that you don't get cheated & fooled like me.
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Posted 3 months ago
No money back yet from june hols cancelled discussing service
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Posted 3 years ago
Yeah got all my money back at last, taken 3 months but got there in the end without using section 75 or chargeback. Just left a message on live chat as i could not speak to anybody. Got an email today saying sorry its taking so long to get you a refund????
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Posted 3 years ago
To be fair to loveholidays,i booked 2 hotel stays for the Algarve in April,i read all the reviews that where being posted at the time and all the reviews where saying as soon as you asked for a refund you where cut off the chat line.So i asked for a voucher which i received thinking to my self that the voucher could possible be worthless,i normally go on 4/5 trips a year and was going to use the voucher as soon as i could, Then out of the blue last week i received an email saying my voucher was up and i had the option to renew the voucher with a 10% increase or my money back i went for my money back,and it was put into my account yesterday. this must be a very hard time for anybody involved in the travel industry, and i am happy with my out come. Michael D Dublin
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Posted 3 years ago
This company is a disgrace. My holiday was cancelled due to covid. I was due to travel on 28th April. Emirates refunded the flight money £799 over 8 weeks ago but loveholidays say they haven’t received it. So where is my money.? I finally managed to connect to live chat after several days but the operator was rude and dismissive and ended the chat without answering my query. Disgusting they are going to lose millions of customers
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Posted 3 years ago
Package holiday booked through LH. Due to fly 22 April. Had the offer of a full cash refund for the Hotel but told to go through EasyJet for flight refund. I applied for the refund and LH sent email saying this was being processed... This was weeks ago. Just received an email telling me to ring 02033226467 to apply for a refund with details of how much they owe me. Can't get through.... Automated service... Absolutely appalling service. DON'T EVER BOOK WITH THIS COMPANY
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Posted 3 years ago
I had a voucher back for my cancelled holiday which was only for my hotel I've now just received a message from loveholidays they have had a cash refund back from easyJet and will be passing it back to the card I used to book my holiday , I did tell easy jet I want a refund and they have done it thankgod
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Posted 3 years ago
Hi I booked my holiday with this company and they cancelled because of covid-19,now trying to get hold of anyone is impossible I want my money refunded,they tell you about a holiday voucher no body has to except it I paid by cash and I expect to be given a full refund like anyone else they take your money but you don't hear from them when you want yours back
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Posted 4 years ago
I have booked with loveholidays for end of Sep for 7 nights going into October. I hope my holiday will be ok but after reading these reviews I done some digging. Read here - https://www.loveholidays.com/faq/questions/coronavirus-exceptional-travel-advisory-notice/ They tell you on their own site that credit notes will be offered and these can be exchanged at a later date for a full cash refund. Thought this may help anyone else reading these reviews. I am going to continue paying my holiday and hope for the best. Must be very disappointing for people going through this for now but read what they say and accept that they aren't the only company going though busy and difficult times right now.
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Posted 4 years ago
Just got back from a trip to Marrakech, booked through love holiday. All went well until time to leave our hotel. The transfer didn't turn up, even though we had booked it for a specific time the day before, as asked to. Our hotel rang them and they said they would be there by 4pm and didn't turn up, then again they were phoned and we were told 4.30pm. Still waiting till 4.50, then had to get an expensive taxi to airport. To top it, my companion was feeling extremely unwell. So this added to our stress of getting to airport on time. I have booked a holiday through them twice before and all went as planned. Having read the recent reviews on here, looks like we had a better experience than lots of others, except for the inconvenience of our homeward bound transfer not arriving.
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Posted 4 years ago
loveholidays.com is rated 1.2 based on 2,130 reviews