I had an extremely disappointing experience with this company, which was supposed to provide me with a relaxing vacation. This trip was also a gift for my birthday, but unfortunately, it turned into a complete nightmare. First, the hotel was in terrible condition—dirty, unsanitary, and far from what was promised. The staff was incredibly rude and unhelpful, making the entire stay even more unpleasant. To make matters worse, I was unable to get proper rest due to loud construction right outside my window, which gave me constant headaches. Sleeping was nearly impossible. The worst part came on my last day when I was forced to vacate my room 10 hours before my flight. This left me stranded outside in an unfamiliar country, unable to take my essential heart medication after a heart transplant. This was not only inconvenient but also dangerous for my health. To top it all off, when I tried to raise my concerns as a customer, my complaint was completely ignored. The lack of care and professionalism from this company is shocking. This experience was beyond disappointing—it was unacceptable. I would never recommend this company to anyone.