Customer services are awful. I have tried to get a date changed but took over 4 weeks. Only way you can raise these issues is by a chat function. I was getting told the issue was getting escalated and would take up to 72 hours. That never happened. They kept sending me quotes for the changes and I was accepting them. Only to find out nothing was happening in the timescales promised. Out of frustration and worry I contacted the airline myself and made the date change. Took 10 mins. I couldnt do this with the hotel though. I made a complaint regarding the poor service. Still waiting for a reply. After 4 weeks the completed the date change for the hotel and sent the conformation. Only to find one of my flights was missing of the conformation. I have requested that it be amended. I dont hold out much hope. I will never use this incompetent holiday company again.