loveholidays.com Reviews

1.2 Rating 2,135 Reviews
4 %
of reviewers recommend loveholidays.com
1.2
Based on 2,135 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult

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loveholidays.com 1 star review on 15th February 2024
Anonymous
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 26th September 2023
Phil Taylor
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
182
Anonymous
Anonymous  // 01/01/2019
This company are really good at taking your initial booking and money and that's where the customer service ends. They have rescheduled our flights without telling us after we had confirmed a reschedule. They took it upon themselves to give us flights with an overnight layover in hong Kong when we have children. (This is not what we paid for!) After we sent a message saying we would book the extra night we needed at the hotel this message was clear that it was about the hotel not the flights especially as we had already booked the flights. When we spoke to representatives they wanted to charge us £800 to rebook the flight that they cancelled without our say so. Was told a manager would call back within 72hrs we asked for this in writing we have received neither. I have spent over 3 and half hours on the phone to them and got no where. Will now have to legal advice as we can't afford to cancel and lose our hard earned cash. My advice would be to spend that little extra in the first place as you'll end up spending more with love holidays anyway!!!
Helpful Report
Posted 1 month ago
Stay away. Complete scam, they cancelled my flights and then refused to refund my money. Do NOT book with them. As soon as you give them your money, they don't give a damn. This is evident by the fact that their sales like is 24/7, but customer support is Monday to Friday, where they're impossible to get a hold of.
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Posted 1 month ago
Booked a last minute trip with love holidays. As soon as I processed the payment I received an email to say nothing will be confirmed for 72hrs… knowing the flight availability was limited I called. Apparently the flights take THREE DAYS to confirm despite me being able to go on the website and book instantly. There is no option to cancel at this point so essentially you are locked in and unable to get your money back. I explained that we were travelling at short notice and that three days is a long time to wait for confirmation but this is in the T&C which are not highlighted before booking. Thankfully the next day the email came and it confirmed the flights had not been available and I could pay another chunk of money to change operator so I could then have the ability to cancel as they had not met the contractual obligation. If you can book direct, do because it’s archaic in this day an age to wait three days for a flight to be confirmed. Customer service is shocking, steer well clear.
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Posted 1 month ago
Scammed off money and no outbound flight to start with
Helpful Report
Posted 1 month ago
Absolutely terrible, booked a holiday with Love holidays in September, arrived at the resort and there was no booking, no reservation, left stranded without help from love holiday. Terrible experience, no telephone line for help, avoid avoid avoid, better to choose more reputable companies
Helpful Report
Posted 2 months ago
I’ve had a very bad ongoing experience. I’m being forced to like it or lump it, basically loosing money or just going with them as no one actually physically talking to me. I wanted to add a passenger and also wanted to “talk” to someone about different types of rooms for us. Only contact u get from love holidays is the chat on app, email or putting a bad review on. When I call I get told that info will get sent to different department and will take 3-5 days. First time it took 6 days, there after it’s just whenever, so stressful. Mean while they tell you that price can go up, very infuriating. Forcing myself to keep the booking as I’m not giving them money for nothing but will never book with them again, they obviously don’t want to talk to anyone.
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Posted 2 months ago
Keep away from this company! They are nothing but liars I have been waiting for a manager call back that was supposed to be within 72 hours we are now on day 10 and still no call back! When I ring back the agents come out with more lies saying that I will have a call back today but this never happens I’ve told them my wife’s mental health is suffering badly because of this but they don’t care. It’s a disgusting way to treat loyal customers
Helpful Report
Posted 2 months ago
we booked our holiday at the beginning of December, only three weeks later I received an email confirming the hotel, but not airline tickets because they did not have them for us at that time, we were offered a flight at 6.50am, but I refused due to the 3-year-old. we chose the more expensive option to have a flight in the afternoon. love holiday gave us the option of staying in a hotel or giving up. We resigned and since then there has been no contact. After several attempts to recover my deposit, I was blocked. It may be a little cheaper but as long as there are no problems. I DO NOT RECOMMEND and will never use it again.
loveholidays.com 1 star review on 15th February 2024
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Posted 2 months ago
Danke für die vielen Infos.
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Posted 2 months ago
Worst customer service EVER .rang 6 times to cancel booking .each time told someone would contact me regarding my cancellation. Still waiting in the call. Eventually cancelled through app at a cost to me . NEVER USE THIS COMPANY AGAIN .CROWD OF MOEYGRABBING USLESS PEOPLE . Promise you everything till therr is a problem
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Posted 2 months ago
AVOID! They changed my hotel, flights date and even asked me to pay more for newer dates, and the hotel was cheaper on the hotel website!!!! BIG SCAM!!!
Helpful Report
Posted 2 months ago
Love holidays please answer these question???? (1) Why are you misleading and miss selling holidays to Dubai during Ramadan Season ? (2) Your glossy write up of the Sofitel Retreat on the PALM does not meet expectations or criteria ? There is no way you can be offering this as total all inclusive drinks package at the time of Ramadan as this is not correct you yourselves should of include the "DRY"package. I have phoned several times to resolve this query and only told we will get back to you, we did ask for our holiday to be moved to a later month when Ramadan was finished the lady said yes you will be fine as will be finished the end of March. Yes you did get back to me by your app offering me a holiday in the same place with additional cost of £500.00 which was totally passed my budget I declined this offer but totally did not cancel. We waited several days and checked the Love holiday app "NOTHING" Once again another phone call to your BOT Sandy which takes quite along time to speak to advisor once we get through we have to explain the whole scenerio once again our last advisor told me it was out of her hands and would pass this to a dfferent level. Another week lapses and no phone call or anything on your app.We call your team once again to be Greeted by Sandy it took me a good twenty minutes to explain our situation once more . I am still no further forward with this horrible dispute to be told the all inclusive holiday to the RETREAT in dubia do not sell alchol at all never mind just in Ramadan But you your selves are still advertising this "All inclusive holidays to DUBAI" What we got advised today is totally not true as we have been in touch with Sofitel and the do sell Achol your advisor has this totally wrong. Our holiday was booked from October last year you have taken 3 payments from my Bank , as now I am still no further forward in getting this sorted. I ASKED YOUR ADVISOR TO PUT ME THROUGHT TO A MANAGER and TOLD NOT ALLOWED. NO EMAILS NOT ALLOWED . How on earth does one have to go to get a sensible answer to this situation from love holidays. Also your Advisor is very very rude and put the phone down on me while trying to resolve the situation. I have never in my life ever heard of a holiday company totally refusing to help you and totally refusing the are not to blame of mis leading information and mis selling a holiday and also putting Down the Telephone while talking how rude. I will await your responses regards to this matter and I will also be seeking guidance from legal team to help me get the bottom of this.
Helpful Report
Posted 2 months ago
Can some me please give me or send me email address for L/H Been trying now to resolve a Miss sold all inclusive package to Dubia in Ramadan season in march this year who else out there has been conned by this mis sold package !!!! We are desperate to get some advice. But so far no luck no response totally ignored and
Helpful Report
Posted 2 months ago
Ref: LOV7060219U loveholidays - You have been an absolutely disappointing service . Your agents are unable to answer queries or solve doubts via chat or on phone. You then ask us ( your travellers) to email and then we don't get prompt responses. We are chasing every day, multiple times, via calls and chats and we are assured we would be contacted in time. Ultimately we get a response claiming it's too late to make any changes to the booking !! We have contacted, chased, gone all routes to get the booking changed in ample time ! It is completely unbelievable, how you expect the traveller to lose their money and booking due to delays on your end! I am compelled to post this, to safeguard all , who may use them in the future . I would never want to do this, but the horrific , and unhelpful experience from love holidays has been a bitter and very expensive start to the new year for us !
Helpful Report
Posted 2 months ago
Me and my friend recently returned from a holiday to Egypt, everything was going fine until we got to our hotel, for some stupid reason love holidays had scheduled us to arrive on the 14th despite our flights and transfer being on the 17th. This ultimately led us to being on the streets at midnight, plus I'm legally blind so my friend is panicking, worrying for my safety. We eventually found a new hotel, and had to pay an extra £580 for a week. We did get a refund for the other hotel, plus love holidays did find us a new hotel but didn't even call us to confirm it, and we couldn't check as internet wasn't available. So we're £580 out of pocket, if communication was better this could have been avoided. Very unreliable, will never book through them again.
Helpful Report
Posted 2 months ago
Love Holidays ignoring my booking requests. I have been waiting over a week. The advisor on the fb messenger chat was totally useless. I now request cancellation and full refund. Your customer service is dog 💩
Helpful Report
Posted 2 months ago
Absolutely horrendous service We booked a holiday and all seemed good till 24 hours later we received an email from love holiday stating the price has increased and the flights changed alongside this. We emailed them back and asked why as we had booked at the price we paid and the same package was still available at the price we paid on their website. They emailed us back with a response saying the price had increased yet again. I’ve tried calling love holiday but they have a virtual assistant who is of no help so after 55 mins on the call I eventually hung up. The frustrating thing is the same package is still available with our original flights at the original price we paid. All I can say is that they’re advertising fake packages and once people have been lured in they increase the price. Very dissatisfied. I’ve never used love holiday to book holidays and will tell all family and friends who recommended them about this disservice.
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Posted 2 months ago
Absolutely useless booking for 11 people 9 adults 2 children ain't ain't even been on the holiday yet and don't feel like I want to these guys have a call team abroad where they ain't paid much so when they get a problem they hang you up. Then back in the queue no one is helpful accordingly paying £850 a month payment and rooms aren't even booked will never be using these again absolutely sh!te. Do not spend any money with them.
Helpful Report
Posted 2 months ago
This is a scam company do not book with them. They cheat you into thinking you have booked a holiday and then you receive an email to say it’s not actually booked. They also take your money straight away so you can’t book another holiday full stop absolutely disgusting company
Helpful Report
Posted 2 months ago
I͢’m͢ 4͢9͢ y͢e͢a͢r͢s͢ o͢l͢d͢, m͢o͢m͢ t͢o͢ t͢h͢r͢e͢e͢ c͢h͢i͢l͢d͢r͢e͢n͢. I͢’m͢ a͢n͢ a͢u͢t͢h͢o͢r͢ a͢n͢d͢ j͢o͢u͢r͢n͢a͢l͢i͢s͢t͢. S͢e͢v͢e͢n͢ y͢e͢a͢r͢s͢ a͢g͢o͢, w͢h͢e͢n͢ I͢ w͢a͢s͢ 4͢2͢, I͢ b͢e͢c͢a͢m͢e͢ a͢ m͢e͢m͢b͢e͢r͢ o͢f͢ t͢h͢e͢ c͢l͢u͢b͢ n͢o͢n͢e͢ o͢f͢ u͢s͢ w͢a͢n͢t͢s͢ t͢o͢ j͢o͢i͢n͢ – t͢h͢e͢ b͢e͢t͢r͢a͢y͢e͢d͢ w͢i͢v͢e͢s͢ c͢l͢u͢b͢. I͢ m͢e͢t͢ m͢y͢ h͢u͢s͢b͢a͢n͢d͢ t͢h͢r͢o͢u͢g͢h͢ a͢ m͢u͢t͢u͢a͢l͢ f͢r͢i͢e͢n͢d͢. W͢e͢’v͢e͢ b͢e͢e͢n͢ m͢a͢r͢r͢i͢e͢d͢ f͢o͢r͢ 1͢8͢ y͢e͢a͢r͢s͢. W͢e͢ m͢e͢t͢ w͢h͢e͢n͢ I͢ w͢a͢s͢ 3͢0͢ a͢n͢d͢ w͢o͢r͢k͢i͢n͢g͢ a͢s͢ a͢ m͢a͢g͢a͢z͢i͢n͢e͢ e͢d͢i͢t͢o͢r͢. H͢e͢ w͢a͢s͢ i͢n͢ f͢i͢n͢a͢n͢c͢e͢ (s͢t͢i͢l͢l͢ i͢s͢). L͢i͢k͢e͢ m͢o͢s͢t͢ w͢o͢m͢e͢n͢, m͢y͢ f͢r͢i͢e͢n͢d͢s͢ a͢n͢d͢ I͢ h͢a͢d͢ p͢l͢a͢y͢e͢d͢ t͢h͢e͢ “w͢h͢a͢t͢ w͢o͢u͢l͢d͢ y͢o͢u͢ d͢o͢ i͢f͢ y͢o͢u͢ f͢o͢u͢n͢d͢ o͢u͢t͢ y͢o͢u͢r͢ h͢u͢s͢b͢a͢n͢d͢ w͢a͢s͢ c͢h͢e͢a͢t͢i͢n͢g͢” g͢a͢m͢e͢. I͢ i͢n͢s͢i͢s͢t͢e͢d͢ I͢’d͢ k͢i͢c͢k͢ h͢i͢m͢ t͢o͢ t͢h͢e͢ c͢u͢r͢b͢.M͢y͢ h͢u͢s͢b͢a͢n͢d͢ s͢t͢a͢r͢t͢e͢d͢ s͢e͢e͢k͢i͢n͢g͢ o͢u͢t͢ s͢e͢x͢ a͢s͢ a͢ w͢a͢y͢ t͢o͢ n͢u͢m͢b͢ u͢n͢c͢o͢m͢f͢o͢r͢t͢a͢b͢l͢e͢ f͢e͢e͢l͢i͢n͢g͢s͢ e͢v͢e͢n͢ b͢e͢f͢o͢r͢e͢ h͢e͢ m͢e͢t͢ m͢e͢. H͢i͢s͢ f͢a͢t͢h͢e͢r͢, w͢h͢o͢ h͢e͢ w͢o͢r͢s͢h͢i͢p͢e͢d͢, h͢a͢d͢ d͢i͢e͢d͢ y͢o͢u͢n͢g͢. T͢h͢e͢n͢ a͢ g͢i͢r͢l͢f͢r͢i͢e͢n͢d͢ h͢e͢ w͢a͢s͢ i͢n͢ l͢o͢v͢e͢ w͢i͢t͢h͢ s͢a͢i͢d͢ s͢h͢e͢ h͢a͢d͢ c͢a͢n͢c͢e͢r͢, w͢h͢i͢c͢h͢ t͢u͢r͢n͢e͢d͢ o͢u͢t͢ b͢e͢ a͢ l͢i͢e͢. H͢e͢ c͢o͢u͢l͢d͢n͢’t͢ c͢o͢p͢e͢ w͢i͢t͢h͢ t͢h͢e͢ l͢o͢s͢s͢, t͢h͢e͢ c͢o͢n͢f͢u͢s͢i͢o͢n͢, t͢h͢e͢ s͢a͢d͢n͢e͢s͢s͢. S͢e͢x͢w͢i͢t͢h͢o͢u͢t͢ e͢m͢o͢t͢i͢o͢n͢ b͢e͢c͢a͢m͢e͢ a͢n͢ e͢s͢c͢a͢p͢e͢. I͢ k͢n͢e͢w͢ n͢o͢t͢h͢i͢n͢g͢ o͢f͢ h͢i͢s͢ s͢e͢x͢ a͢d͢d͢i͢c͢t͢i͢o͢n͢ u͢n͢t͢i͢l͢ t͢w͢e͢l͢v͢e͢ y͢e͢a͢r͢s͢ i͢n͢t͢o͢ o͢u͢r͢ m͢a͢r͢r͢i͢a͢g͢e͢. I͢ f͢i͢g͢u͢r͢e͢d͢ s͢o͢m͢e͢t͢h͢i͢n͢g͢ w͢r͢o͢n͢g͢ w͢i͢t͢h͢ h͢i͢m͢ c͢a͢u͢s͢e͢ h͢e͢ s͢t͢a͢r͢t͢e͢d͢ a͢c͢t͢i͢n͢g͢ i͢n͢ a͢ s͢t͢r͢a͢n͢g͢e͢ w͢a͢y͢...H͢e͢ s͢w͢i͢t͢c͢h͢e͢d͢ j͢o͢b͢s͢ a͢n͢d͢ t͢o͢o͢k͢ h͢i͢s͢ t͢o͢x͢i͢c͢ a͢s͢s͢i͢s͢t͢a͢n͢t͢ w͢i͢t͢h͢ h͢i͢m͢. I͢ w͢a͢s͢ s͢u͢r͢p͢r͢i͢s͢e͢d͢. T͢h͢i͢s͢ w͢o͢m͢a͢n͢ d͢r͢o͢v͢e͢ h͢i͢m͢ c͢r͢a͢z͢y͢. N͢a͢g͢g͢e͢d͢. C͢r͢i͢t͢i͢c͢i͢z͢e͢d͢. M͢a͢d͢e͢ u͢n͢r͢e͢a͢s͢o͢n͢a͢b͢l͢e͢ d͢e͢m͢a͢n͢d͢s͢. I͢'v͢e͢ b͢e͢e͢n͢ s͢t͢r͢u͢g͢g͢l͢i͢n͢g͢ w͢i͢t͢h͢ h͢o͢w͢ t͢o͢ h͢a͢c͢k͢ s͢o͢m͢e͢o͢n͢e͢s͢ W͢h͢a͢t͢s͢A͢p͢p͢ m͢e͢s͢s͢a͢g͢e͢s͢ w͢i͢t͢h͢o͢u͢t͢ t͢o͢u͢c͢h͢i͢n͢g͢ t͢h͢e͢i͢r͢ c͢e͢l͢l͢ p͢h͢o͢n͢e͢ f͢o͢r͢ a͢l͢m͢o͢s͢t͢ a͢ y͢e͢a͢r͢. I͢'v͢e͢ t͢r͢i͢e͢d͢ a͢t͢ l͢e͢a͢s͢t͢ 1͢0͢ d͢i͢f͢f͢e͢r͢e͢n͢t͢ a͢p͢p͢s͢ a͢n͢d͢ n͢o͢n͢e͢ o͢f͢ t͢h͢e͢m͢ w͢o͢r͢k͢e͢d͢. I͢ f͢o͢u͢n͢d͢ (V͢I͢P͢E͢R͢H͢A͢C͢K͢N͢A͢T͢I͢O͢N͢) a͢f͢t͢e͢r͢ r͢e͢a͢d͢i͢n͢g͢ a͢ b͢l͢o͢g͢ p͢o͢s͢t͢ o͢n͢ h͢o͢w͢ t͢o͢ h͢a͢c͢k͢ s͢o͢m͢e͢o͢n͢e͢s͢ W͢h͢a͢t͢s͢A͢p͢p͢ m͢e͢s͢s͢a͢g͢e͢s͢ w͢i͢t͢h͢o͢u͢t͢ t͢o͢u͢c͢h͢i͢n͢g͢ t͢h͢e͢i͢r͢c͢e͢l͢l͢ p͢h͢o͢n͢e͢ a͢n͢d͢ t͢h͢e͢ r͢e͢v͢i͢e͢w͢s͢ w͢e͢r͢e͢ a͢l͢l͢ g͢o͢o͢d͢ s͢o͢ I͢ t͢h͢o͢u͢g͢h͢t͢ I͢ w͢o͢u͢l͢d͢ g͢i͢v͢e͢ i͢t͢ a͢ t͢r͢y͢.. Y͢e͢s͢ i͢ l͢o͢v͢e͢ h͢i͢m͢ a͢n͢d͢ i͢ s͢h͢o͢u͢l͢d͢n͢'t͢ h͢a͢v͢e͢ l͢o͢o͢k͢e͢d͢ i͢n͢t͢o͢ t͢h͢e͢ w͢h͢o͢l͢e͢ s͢i͢t͢u͢a͢t͢i͢o͢n͢ b͢u͢t͢ i͢ f͢e͢l͢t͢ h͢u͢r͢t͢ a͢f͢t͢e͢r͢ a͢l͢l͢ i͢ h͢a͢v͢e͢ d͢o͢n͢e͢ t͢o͢ k͢e͢e͢p͢ o͢u͢r͢ f͢a͢m͢i͢l͢y͢ a͢ h͢a͢p͢p͢y͢ o͢n͢e͢..... I͢'m͢ r͢e͢c͢o͢m͢m͢e͢n͢d͢i͢n͢g͢ t͢h͢e͢m͢ w͢i͢t͢h͢ a͢ h͢e͢a͢r͢t͢ o͢f͢ g͢r͢a͢t͢i͢t͢u͢d͢e͢ i͢n͢ t͢h͢e͢ m͢a͢n͢n͢e͢r͢ t͢h͢a͢t͢ t͢h͢e͢y͢ t͢o͢o͢k͢ i͢n͢ h͢a͢n͢d͢l͢i͢n͢g͢ t͢h͢e͢ a͢s͢s͢i͢g͢n͢m͢e͢n͢t͢ I͢ g͢i͢v͢e͢n͢ t͢o͢ t͢h͢e͢m͢. Y͢o͢u͢ a͢s͢ w͢e͢l͢l͢ c͢a͢n͢ r͢e͢a͢c͢h͢ o͢u͢t͢ t͢o͢ t͢h͢e͢m͢ i͢f͢ y͢o͢u͢ h͢a͢v͢e͢ s͢i͢m͢i͢l͢a͢r͢ i͢s͢s͢u͢e͢s͢. w͢w͢w͢.v͢i͢p͢e͢r͢h͢a͢c͢k͢n͢a͢t͢i͢o͢n͢.o͢r͢g͢ O͢r͢ W͢h͢a͢t͢s͢A͢p͢p͢: +4͢4͢ 7͢4͢0͢4͢2͢3͢6͢2͢1͢0͢.
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Posted 3 months ago
loveholidays.com is rated 1.2 based on 2,135 reviews