loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,515 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,515 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked with love holidays in May got to Dubai the council our hotel cost me another £1650 for hotel. Then we found out that our daughter’s return flight was not booked we contacted love Holiday and their third-party partner BMJ consultancy who promised us a full refund within 72 hours then when the 72 hours expired they said 48 to 24 hours then when that expired I said one to 2 hours when the expired they said by the end of the day this was over two weeks ago, then when I got back after paying £947 for my daughter’s flight they said that we would get a full refund within 7 to 14 days this has not materialised please do not book with loveholidays or BMJ consultant team as they are men left us in the lurch in Dubai avoid this company at all cost”

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Posted 2 months ago

“Their genuine care turned my day around completely.”

loveholidays.com 5 star review on 22nd September 2025

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Posted 2 months ago

“In July 2025, my family and I booked a two-week holiday through Loveholidays, paying around €3,200 in advance. All paid in advance. On the second-last day of the holiday, we were unexpectedly told we had to pay almost €900 in extra fees. This was never disclosed to us beforehand. When I contacted Loveholidays for support, instead of resolving the issue, they told the hotel we had prior knowledge of the fees which was simply untrue. We were left with no option but to pay in order to leave, even having to borrow money from relatives to cover the cost. LH was absolutely useless, told lies and left us high and dry. fi we wanted to pay €4100 for a holidays we would have. We went with the €3200 as it was what we could afford. Pure scam.”

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Posted 2 months ago

“PLEASE DO NOT BOOK THROUGH In April, I purchased what was meant to be a romantic week away with my partner in September. Unfortunately, the entire experience was extremely disappointing. Firstly, the airline (Corendon) broke my suitcase, forcing me to buy a replacement. While the flight and transfers were as expected, things quickly deteriorated upon arrival at our hotel. When we arrived at our 5 star hotel, we were told to wait on the sofas. It was only after my partner asked about food that we were informed—without any prior communication—that the hotel was fully booked. We were then placed in a taxi and taken to a different property. This so-called “alternative” turned out not to be of the same standard. Instead of the promised 5 star experience, we were sent to a 4 star family resort, which was completely unsuitable for the type of trip we had booked and paid for. To make matters worse, there was no communication regarding our transfer changes, and no confirmation of how we would return to the airport. We spent the first two days of our holiday trying to resolve these issues, receiving minimal assistance and little transparency throughout. This was supposed to be a special, stress-free holiday, yet it was filled with unnecessary frustration and disappointment. The lack of organisation, communication, and accountability is unacceptable.”

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Posted 2 months ago

“Booked 4* hotel for 3 of us all inclusive Hotel room was very dirty food court had ants and loads of cats food was inedible. Bar contained 1 draft beer or wine nothing else . We were given 1 toilet roll between the 3 of us for a week . Had to go out to eat so returned to hotel room at 10.00 at night and sat on my bed and realised it was absolutely crawling . Went down to complain to reception to be told can’t do nothing . No change of room . Contacted love holidays rep who couldn’t come till the following day . I had to sleep on the balcony as bed was riddled with bed bugs . Next day complained again maid arrived took sheet of beds and put another one on and said all clean now . It wasn’t clean as I watched her do this and have video evidence that eggs were still on the mattress . Asked for another room or to be moved but told no . I slept outside on the balcony for 3 nights as I couldn’t sleep on the bed . When I got home I contacted love holidays who said I must have to the pictures from a storage room and not my hotel room although my case is in the videos and that its seasonal when you get all inclusive . ARES DREAM hotel Antalya Turkey . Has lack of hygiene I’ve since had medical issues from a bite . Avoid this place”

Helpful Report

Posted 3 months ago

“The worst company to book anything with is love holidays. They are misleading, manipulative and miss- selling holidays with extortionate fees to cancel. The worst company I have ever delt with regarding holidays. We purchased a package holiday and was told we have to make our own way 400 km to the hotel from the airport at a cost of £900”

loveholidays.com 1 star review on 11th September 2025

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Posted 3 months ago

“I've had the most disappointing snd frustrating experience dealing with loveholidays customer service. In a nutshell I am convinced that their website has changed my dates of intendent holiday a week later and I didn't notice before booking, simple human error but they were absolutely merciless and refused to accept it was their website who had done this to begin with and wanted to charge me 400 pounds to amend my holiday. I wasn't too happy to pay this as the holiday was already not the cheapest, so I tried to work out another way to lower the price of the amendments but they were not trying to be helpful at all and didn't attempt to understand me or my situation, completely cold blooded, I was intending to have the holiday with my wife and my family to celebrate my 30th wedding anniversary and they were doing their best to ruin the experience for me, after me querying the price breakdown and any ways to lower it they would ignore my emails and just keep saying the same thing, and then the nail in the coffin was when after all day of emailing them trying to sort out a lower amendment payment they stuck me with an email saying it's now going yo be 900 pounds to amend the holiday, absolutely disgusting they were a 100% doing this to be nasty as I was emailing them all day. I was polite didn't use any foul language but kept insisting it was the websites fault! Me and my son even bought same seats on the same plane that departs same time to Tenerife except mine turned out to be a week later lol. I was absolutely fuming with them and they didn't leave me a choice to cancel the trip for 400 pounds as they whacked the amendment price to 900, only 6 hours after they quoted me 400 by the way just to be vengeful. I will NEVER book with them again just wasted 400 pounds just to cancel the trip as per their useless customer service. I'd like to note I came across several reddit threads discussing similar issue of their website changing the dates last minute or switching duration of holiday and all those people swear they triple checked the information before booking. It seems like an elaborate scam to do this and then refuse to accept their fault and then charge people extortionate price to amend the holiday. Please stay away from them, I will not be making this mistake again and hope this helps someone.”

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Posted 3 months ago

“Absolute scumbag mess of a company. Lazy, fake and dishonest customer service. Cost me almost £300 just to cancel a holiday over a simple mistake. Hopefully they'll go down the pan soon.”

Helpful Report

Posted 3 months ago

“This company should be avoided when booking your holiday. We looked at a holiday with them which up to several days after booking distinctly advertised a price which included luggage with the flight. I decided to check with my partner the dates and also with work commitments. I then went back on the site to book and pay for it satisfied we were ok. When the payment was made I checked everything to ensure it was booked only to find I then had to pay for luggage for my flight. I tried co tacti g them which is a complete and utter nightmare. It took a lifetime to get through and then spent an hour really trying to understand and debate my position with an operative. At the end of an hour I was informed that this operative couldn’t make any decisions and was unable to help with the exception he would forward my issue now to the correct department. I had to contact them by e mail again as nothing occurred eventually they then indicated that I would need to contact the airline myself. I did so only to find I had to pay to take my luggage as an extra. Hopeless service and a disgusting process that should be stopped. If it says it when you first look at it and continues to say it then that is what should be available. Not the money it is the principal. I genuinely hope the holiday runs smooth as if it doesn’t I am majorly concerned for our safety and welfare.”

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Posted 3 months ago

“Complete lack of communication from love holidays From the start we were left to sort out everything ourselves, after parting with over six grand for a luxury all inclusive 5 star holiday in Sousse Tunisia we were pretty much abandoned by Love Holidays. The website tells you to confirm your flights with TUI airways on a link that does not work, we had to spend ages tracking down the correct department and person at the airline to book our own seats / luggage / check in etc The initial problem is that because its paid for by love holidays on your behalf, you are not the direct customer of the airline and data protection kicks in ( the airline are not supposed to deal with you ) Once we had managed to book everything and pay for extras to the airline, they send the receipt to love holidays ( default email address on booking ) Love holidays never forwarded that receipt to us. We asked love holidays to organise two rooms together as we were taking an elderly relative with us, ( nope you have to organise that yourselves ) despite having email confirmation from the hotel before arrival, it never happened. Transfers from airport to hotel:- We were told to go to an desk in arrivals where we were met by a local taxi driver instead of the organised shuttle service requested. The driver must have just watched Ben Hur or Death Race 2000 before setting off. Car was a knackered old Renault with no air conditioning at over 40 degrees. He thrashed the knackers out of it cutting in and out of other traffic at high speed and tailgating when they did not get out of his way. We did arrive but it was a crazy experience. Transfer back to airport, no notice of collection time from hotel until the last minute from love holidays, had to find it on the manage booking page of the website. In short love holidays do not communicate and leave you to sort out everything yourself, everything they do manage to sort out is done at the very last minute leaving you uncertain of what is happening next. What the hell did we give love holidays the money for , we could have just sorted our own hotel booking, our own flights and paid for an airport taxi ourselves and saved a couple of grand probably. Would never use them again , EVER”

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Posted 3 months ago

“Shocking ! Myself and my daughter went to a supposed 5* hotel and we were sexually harrassed and needed to leave ! We had no support and after putting in our complaint they have offered pennies ! We are thousands out of pocket and distraught and they clearly don’t care!”

Helpful Report

Posted 3 months ago

“Extremely Disappointed with Loveholidays We booked a package oholiday through Loveholidays expecting the quality and service advertised, but unfortunately the reality was very different. Our accommodation was well below the standard expected and did not reflect the description or rating advertised at the time of booking, it was entirely unfit for purpose, unsafe, and unsanitary. We were unable to remain there and were forced to pay for emergency relocation to a safe and suitable hotel after Loveholidays did not resolve the unacceptable conditions at the original property. We raised a formal complaint with evidence, only to be offered a mere 10% refund, which Loveholidays stated was a “full and final settlement.” This is frankly insulting given the level of disruption and stress caused. Loveholidays is no longer ABTA-registered, which makes it harder for customers to seek fair redress. They rely on the Package Travel Regulations, but in our case, they have failed to apply them fairly or reasonably. We are now left with no option but to escalate our complaint through Citizens Advice and potentially the Small Claims Court, as Loveholidays have refused to handle this fairly. It is disappointing that a large company chooses not to look after its customers properly. I would urge anyone considering booking with Loveholidays to think carefully and research their lack of ABTA coverage before doing so.”

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Posted 3 months ago

“Booked two rooms - for 2 men in each. Sent email request to request hotel to request twin beds… they don’t have twin beds. Spoke to Love Holidays - all they can do is email the hotel, and wait for a reply. Today is Thursday, we fly out on Sunday. Been booking holidays for years, never had this happen before! How can you expect 2 men to sleep in a bed together?”

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Posted 3 months ago

“ABSOLUTE SCAMMERS!!! ABSOLUTE SCAMMERS!!! LOVE HOLIDAYS USE HOTEL BEDS AS THE B2B BUSINESS FOR HOTELS ADVERTISED ON THEIR WEBSITE AND IN THIS CASE WE HAVE PAID FOR ALL INCLUSIVE TO THE ROYAL MUANG HOTEL KOH SAMUI, YET IT TURNS OUT THIS HOTEL ONLY OFFERS FULL BOARD ++ WHICH IS RESTRICTED TO 6 DRINKS A DAY AND NO WATER OR MINIBAR OR BEER AND A SET MENU OF NON THAI FOOD. NOT THE HOTELS FAULT, THE HOTEL IS AMAZING AND WORTH BOOKING FOR B&B BUT LOVE HOLIDAYS CHARGE YOU £490PP FOR ALL INCLUSIVE YET WHEN CHALLENGED (WHILST ON HOLIDAY) THEY SAY HOTEL BEDS HAVEN'T TOLD THEM WHATS INCLUDED IN ALL INCLUSIVE!! THE HOTEL HAVE BEEN VERY KIND TO UNDERSTAND OUR ISSUE AND ARE DUMFOUNDED AS TO WHY LOVE HOLIDAYS AND HOTEL BEDS HAVE ADVERTISED THEIR HOTEL AS ALL INCLUSIVE. BEST ADVICE, BOOK THIS HOTEL DIRECTLY AND AVOID LOVE HOLIDAYS AND HOTEL BEDS AT ALL COSTS. THE HOTEL PRICE LIST IS NOT EXPENSIVE, DRINKS AROUND £5 BUT VIA LOVE HOLIDAYS FOR YOUR 6 DRINKS IN THE ++ DEAL DRINKS WORK OUT TO £11 EACH AND LOVE HOLIDAYS AND HOTEL BEDS ARE TAKING THIS PROFIT NOT THE HOTEL. SUMMARY: HOTEL AND STAFF AND FACILITIES ARE VERY GOOD, LOVE HOLIDAYS HAVE MISREPRESENTED THE HOTEL AND ARE BLAMING HOTEL BEDS. HOTEL BEDS ARE UNCONTACTABLE. WE WILL BE SUING LOVE HOLIDAYS 100%. SCAMMERS!! DO NOT BOOK AN ALL INCLUSIVE HOLIDAY WITH LOVE HOLIDAYS AND WATCH OUT FOR THE FORTHCOMING NEWS, WHERE WE WILL BE NAMING AND SHAMING LOVE HOLIDAYS ON WATCHDOG AND ANY OTHER PUBLIC PLACE THAT WE CAN, TV, RADFIO, WRITTEN PRESS. THE SCREENSHOTS WE HAVE FROM LOVE HOLIDAYS WILL MAKE YOUR TOENAILS CURL. E.G. I ASKED IF I BOOKED A B&B HOTEL THROUGH THEM AND ARRIVED 22 HOURS LATER TO FIND THEIR WAS NO BED IN THE ROOM, WAS THIS ACCEPTABLE? THE ANSWER RECEIVED: IT DEPENDS ON THE SITUATION. THEY HAVE ADVERTISED ALL INCLUSIVE FOR A HOTEL THAT HAS NEVER OFFRED ALL INCLUSIVE SINCE OPENING. THE HOTEL HAS A ++ OFFER OF LUNCH, 6 DRINKS PER COUPLE AND MASSAGES, NEVER ALL INCLUSIVE AND HAT KIND PEOPLE TO LISTEN TO HOW THEY HAVE BEEN ADVERTISED INCORRECTLY. WE HAVE SPOKEN FACE TO FACE WITH HOTEL DIRECTORS WHO ARE VERY UPSET, AS ARE THE THAI OWNERS OF THIS HOTEL.”

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Posted 3 months ago

“Scam company.”

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Posted 3 months ago

“Fraudsters.. and thieves..scammers Booked a holiday with love holidays and another disappointment.. absolutely incompetent.. currently im in morocco merrakesh.. booked through love holidays to stay at Riad Dar Attika hotel.. i mean where do i start.. advitised indoor swimming pool.. there was no pool at all. Just a jacuzzi on the roof in the backing sun with a plastic cover over it. I pulled the cover back to find cloudy merky water.. Sanun, steam, massage, hairdresser all non existent.. talk with love holidays who totally abandoned us.. justbsaid its non refundable.. oh we will start an investigation all the while we stay there.. dnt think so. We prompty booked another hotel and left.. staff and the manager totally unhelpfull.. but the booking was was with love holiday who confirmed the do not check and verify hotel facility drtails. They leave it to the hotel.. i have screen shot whole conversaion.. taken pic of the hotel.and recorded video where you can here building work banging go on.. absolute shocking and disgusting behavior from love holidays with 0 support.. my advise to anyone is avoid love holiday like tje plague as when things go wrong they will leave you in the lurk. We will no purse full cost of holiday and compansation once back in uk..”

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Posted 3 months ago

“Broke my leg before holiday, 8 weeks in advance I tried to cancel, they wanted to charge me €1000 for the cancellation. Absolute scum of the earth”

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Posted 3 months ago

“From arriving at the hotel the approach was dark and poorly lit - the room was basic but facilities were terrible- we knew there was no pool but love holidays market it as sea view which is just about visible from the top floor- we have a video about the surroundings but love holidays didn’t even reply to our concerns- the customer service from love holidays is abysmal- never again 😡😡😡”

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Posted 3 months ago

“Don’t trust this website, hotel wasn’t as described on their site. Argued with the hotel - royal start ‘luxury’ beach resort, ended up checking out 10 hours after check. Hotel said to contact love holidays then love holidays said no refund as hotel refuse to pay it. After weeks waiting for a response form my complaint I got an email to say the hotel don’t know anything about my complaint so I should have mentioned it. EVEN THOUGH I ARGUED WITH THEM AND SPOKE TO MULTIPLE MANAGERS. Company shouldn’t be still going, refuses to accept they have falsely advertised a luxury 4* resort. Response was that different countries consider * differently. I’d expect a 4* luxury resort to at least be clean and that I would get the room so clearly stated in my email confirmation. Not a crappy dirty room facing an abandoned hospital on a main road full of cars all night long. First and last time ever using them. Don’t recommend! Drinks served in plastic cups, sheets and towels old and dirty, room dirty, restaurant looked bang average plated and cups dirty, bar was a counter with a slush machine and couple bottles behind it.”

loveholidays.com 1 star review on 15th August 2025

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Posted 3 months ago

“Always courteous, responsive, and extremely capable.”

loveholidays.com 5 star review on 15th August 2025

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Posted 3 months ago

loveholidays.com is rated 1.2 based on 2,515 reviews