Name: loveholidays.com
Rating: 1.18

“Booked a holiday through Love Holidays and it turned out to be an absolute disaster. The hotel (Thera Mare) was nothing like the photos advertised – dirty, unhygienic, outdated, and completely unfit for purpose. The bar and other listed facilities were closed despite it being the height of summer, and the images used on their website were clearly old or stock photos that did not reflect the reality. We raised a complaint immediately upon arrival and asked to be moved or refunded. Love Holidays passed the buck between themselves and the hotel and provided no support whatsoever. We had no choice but to spend over €3,000 to secure alternative accommodation just to salvage our holiday. Their response? Blame the hotel. Despite photographic evidence, consistent complaints from other travellers, and false advertising on their own site, Love Holidays washed their hands of all responsibility. They acted purely as a booking agent and left us stranded. Customer service was slow, dismissive, and completely unhelpful. After weeks of back-and-forth, they simply closed the case and refused compensation. If you’re considering booking with Love Holidays – don’t. They take your money and vanish when there’s a problem. Absolutely no accountability, no customer care, and no resolution. This was one of the worst travel experiences I’ve ever had. Book elsewhere.”

Helpful Report

Posted 4 months ago

“Title: Deeply Disappointed – No Compassion Shown After Bereavement I had to cancel my holiday with Love Holidays the day before departure due to a devastating family bereavement. My mother-in-law sadly passed away on the very day we were due to travel. Despite providing this information, Love Holidays showed no flexibility or compassion — they focused strictly on their cancellation policy and denied any refund or credit. No one can predict the death of a loved one or the rapid decline in health leading to such a loss. Expecting people to cancel a trip “far enough in advance” in a situation like this is unrealistic and inhumane. In times of grief, the last thing anyone should have to face is financial loss due to inflexible rules. I’m not disputing that terms and conditions exist — but I am shocked by the lack of empathy shown. It’s appalling that a company in the travel industry, which deals with people and families every day, can’t show basic understanding in exceptional and tragic circumstances. I would not book with Love Holidays again, and I urge others to think carefully before doing so — especially if you expect human decency and flexibility during life’s unexpected tragedies.”

Helpful Report

Posted 4 months ago

“My booking with love holidays was hacked into by Alexa travel London, because of this I have now through no fault of my own had my holiday cancelled even though payment was made a day later. I was due to fly in September but they have told me it will be at least 3 to 6 months to sort it out. The scam was sorted out in days but I've still lost my holiday.”

Helpful Report

Posted 4 months ago

“3 couples and myself booked holiday to Benidorn in 5 weeks time. All going well until 3rd payment was hacked/scammed, still being sorted but now as the single supplement person my holiday has been cancelled with no reason given but told could take anywhere from 3 to 6 months to sort it? Call handlers are not very helpful at all Disgusting service.”

Helpful Report

Posted 4 months ago

“No more we love Holidays for us. We booked two times and paid, both times the trips were cancelled. Once because the ticket price was changed and became to expensive and the other time was bacause there where no more tickets available (the Day before 5 or more airlines were available). Then you have to wait 3 til 5 days before you money is refunded. For last minutes verry stressful. Only sorry no solution. Only after a bad review. Never we love holidays again for us!”

Helpful Report

Posted 4 months ago

“Booked and paid for a weekend break with Loveholidays after researching for a long time. received an email 3 days later saying that price was wrong asking me to pay £61 more. I suggested Loveholidays pay the difference - they refused. I could have originally booked with a competitor but went with Loveholidays as it was cheaper only to be eventually charged more than the competitor because of the extra payment. Feel cheated and ripped off. DO NOT BOOK WITH LOVEHOLIDAYS”

Helpful Report

Posted 4 months ago

“Absolutely Disgusted – Avoid Love Holidays! I had a holiday booked with Love Holidays and had already paid £350 towards it. When we decided to change the hotel (which was clearly advertised on their own website for £952 for 2 people), we were shocked to be told we’d have to pay £905 for the change – meaning they only deducted £50 from what we'd already paid. How on earth can it cost nearly £300 just to amend a hotel? There was no clear explanation, no breakdown of costs, and certainly no decent customer service. It feels like a total rip-off, and I’m left feeling completely taken advantage of. “Disgusted” is honestly an understatement. Would not recommend this company to anyone – hidden costs, poor communication, and zero regard for loyal customers. Spend your money elsewhere.”

Helpful Report

Posted 4 months ago

“I am absolutely disgusted with my experience with Loveholidays and feel completely misled. As a previous customer, I thought I could trust them, but this has been nothing short of a nightmare. I needed to change the travel dates for my trip, and while the hotel confirmed there was availability for the new dates, Loveholidays refused to change my check- in date even when they said they could with a £390 charge as long as I book new flights, and then they would be able to make the change. With only 30 minutes to act, I went ahead and booked separate flights, costing me an additional £800. Once I called Loveholidays back within 15 minutes, I was told the hotel had no availability anymore, which made no sense given that the hotel had just confirmed availability to me earlier. So, I called the hotel directly, and guess what? They STILL had availability for the new dates. Frustrated, I rang Loveholidays once more, only to be met with outright refusal to help. No solution, no empathy, just a complete lack of support. They completely dropped the ball, leaving me stuck with extra costs and zero resolution. It’s clear to me that Loveholidays does not care about its customers once they have your money. As a previous loyal customer, I will NEVER use their services again. Their customer service is a joke, and they are completely unhelpful when things go wrong. Do yourself a favor and avoid them at all costs. There are many other travel companies that value their customers and actually follow through on their promises.”

Helpful Report

Posted 4 months ago

“I am absolutely disgusted with my experience with Loveholidays and feel completely misled. As a previous customer, I thought I could trust them, but this has been nothing short of a nightmare. I needed to change the travel dates for my trip, and while the hotel confirmed there was availability for the new dates, Loveholidays refused to change my check- in date even when they said they could with a £390 charge as long as I book new flights, and then they would be able to make the change. With only 30 minutes to act, I went ahead and booked separate flights, costing me an additional £800. Once I called Loveholidays back within 15 minutes, I was told the hotel had no availability anymore, which made no sense given that the hotel had just confirmed availability to me earlier. So, I called the hotel directly, and guess what? They STILL had availability for the new dates. Frustrated, I rang Loveholidays once more, only to be met with outright refusal to help. No solution, no empathy, just a complete lack of support. They completely dropped the ball, leaving me stuck with extra costs and zero resolution. It’s clear to me that Loveholidays does not care about its customers once they have your money. As a previous loyal customer, I will NEVER use their services again. Their customer service is a joke, and they are completely unhelpful when things go wrong. Do yourself a favor and avoid them at all costs. There are many other travel companies that value their customers and actually follow through on their promises.”

Helpful Report

Posted 4 months ago

“we booked a trip, a week later they said they would increase the price by 100%. we cancelled the trip. we have been waiting for our money back for 3 weeks. this is a scam company, i do not recommend it to anyone.”

Helpful Report

Posted 5 months ago

“We booked a 6-night stay at Hotel Cristoforo Colombo mainly for the pool. When we arrived, we were told it was closed, and it only opened for about 1.5 days at the end of our stay. No warning was given. Love Holidays first offered an apology and a small refund (£162.14), which I didn’t accept. Then they processed it anyway without my consent. The experience ruined our holiday and their handling of the complaint was inconsistent and disappointing. I expect a fair resolution, not a forced gesture.”

Helpful Report

Posted 5 months ago

“We arrived at this hotel on a Monday evening, having specifically chosen it because it was advertised as child-friendly—something that was absolutely crucial for us as we were travelling with a 4-month-old baby. Unfortunately, the experience was a huge disappointment from the start. Before our arrival, I contacted the hotel to request a cot and a kettle for preparing baby bottles. While the cot was provided, the kettle was not. I had to ask four times before finally receiving one, a full 12 hours later. This is completely unacceptable, especially considering the hotel was made fully aware that we were travelling with an infant. Had we not brought pre-made bottles, we would have been unable to feed our baby—a situation no parent should have to face on what’s meant to be a relaxing holiday. Things only got worse. On Tuesday, we went to find the “children’s pool” that was clearly advertised on the hotel’s listing, only to be told by reception that one never existed. After raising the issue with the support team via video call, we were told an urgent enquiry was made—but we never heard anything back, even after multiple follow-ups. We ended up spending most of our time stuck in the room as it was 39°C outside and there were no safe or appropriate facilities for our baby. This completely derailed our holiday plans. To make matters worse, I then received an email from a representative (Leanne) claiming that the hotel never advertised a children’s pool—which is false. I had screenshots of the original listing showing it was included. It’s incredibly unprofessional for a company to change their online description after receiving a complaint, in what feels like a blatant attempt to cover their tracks. The staff we dealt with were unhelpful, dismissive, and offered no real solutions—only excuses. What should have been a relaxing family trip turned into a stressful and frustrating ordeal. We booked this hotel specifically because it was supposed to be suitable for families with young children. It absolutely was not. The lack of care, false advertising, and poor service ruined what should have been a special time for us. Avoid if you’re travelling with children.”

Helpful Report

Posted 5 months ago

“Once again they take no responsibility for any issues!”

Helpful Report

Posted 5 months ago

“Love Holidays were terrible at dealing with my complaint against our transfer. The driver aggressively tried to force me and my son off the the bus in blazing heat when it was the the wrong hotel. He was then abusive and intimidating and drove us around on our own after everyone else got off the bus. Love Holidays are bound by the package holiday regulations yet they will claim they're just an agent for you. I am a single mum travelling on holiday with my small child. Not only did we feel threatened, we experienced a 2 hour transfer advertised as 30mins. Love Holidays handled my complaint badly and sent AI drafted replies to everything. ATOL should refuse to work with Love Holidays. I will report Love Holidays to Trading Standards and ATOL. Love Holidays are the worst - never use them.”

Helpful Report

Posted 5 months ago

“I booked a package holiday directly with Loveholidays, expecting a relaxing break—but instead endured 10 nights of absolute distress. The hotel I was placed in was infested with bed bugs and cockroaches. I was covered in painful, itchy bites for the entire duration, despite taking every precaution. When I contacted Loveholidays for help, I was shocked by their response. They denied any responsibility, claiming it was my fault for “choosing” the hotel—even though it was part of a package they advertised and facilitated. They offered no support, no alternatives, and no option to move me to safer accommodation. I was effectively abandoned to suffer in unacceptable conditions. This experience was not just disappointing—it was distressing, unhygienic, and mishandled from start to finish. I would not recommend booking with Loveholidays to anyone who values basic health, safety, or customer support while travelling. I will NEVER, ever ever book through LOVE HOLIDAYS again. I have also informed all family/friends of the unacceptable service from them ---”

Helpful Report

Posted 5 months ago

“During my recent stay at Aluasun Costa Park, Torremolinos, Costa del Sol, Spain. I was informed that the superior suite I had originally booked was unavailable. I was then told that the family suite would be provided at no extra cost, I specifically communicated my preference for either the superior suite (if available with the £360 payment) or a refund, as the family suite is the basic option at the hotel. Subsequently, I received confirmation that the original superior suite I booked had been secured for me. However, upon my arrival at the hotel on 09/06/2025, I was very disappointed to find that I had been allocated the family suite, not the superior suite as confirmed. I challenge why I was not given the superior suite and I was told that the family suite was the room assigned by loveholidays.com This entire situation has caused considerable frustration and inconvenience. I paid an additional £360 for a room that I did not receive.”

loveholidays.com 1 star review on 16th June 2025

Helpful Report

Posted 5 months ago

“Have booked my last 5 holidays through Love holidays. Everything is perfect. The app is handy. Very easy to navigate and it gives you the option of paying in installments. Prices are really good. Would recommend.”

Helpful Report

Posted 5 months ago

“Great customer service from Manina today sorting out my holiday booking”

Helpful Report

Posted 6 months ago

“If I could rate them zero or negative stars, I would. I'm sure they're fine if everything goes smoothly. However, we needed to change the week of our holiday, which when booking were told was fine to do. When we attempted to do so, it cost several hundred pounds more than it did previously. From speaking to the extremely rude loveholidays representative, who spoke to me like a child and talked over me the entire time, this is because the 'new holiday' deal was no longer applicable, even though this was still a new holiday just with a different date. This was not mentioned anywhere. We asked to cancel so we could book it fresh - nope. Told this would cost us £600 to cancel as the flights were non-refundable. Fine - can we cancel the hotel then and we'll keep the flights so we can change with the airline directly? Nope - they don't do partial cancellations. Okay... can I speak to a supervisor please? Sorry, that will take 2-3 days to do if the request is approved, which was subsequently denied. So my choice was to change the dates and lose £600, or cancel the holiday and lose £600 - even though the only non-refundable part of the booking we wanted to keep. This is pure greed, there is absolutely no other reason to not carry the 'new holiday' deal across when changing dates, and no reason to cancel the non-refundable flights. Disgusting policies, awful customer service and one of the worst booking experiences of my life. I will never use this company again and advise others to steer well clear.”

Helpful Report

Posted 6 months ago

“Miscarriage and mental health issues ignored by the company !IF I COULD I WOULD GIVE 0 start. I feel compelled to share my devastating experience with Loveholidays, not just for my own sake, but to warn others especially vulnerable customers about how this company handles genuine human suffering. Due to serious mental health issues and a severe hormonal imbalance due third miscarriage (happening now and my “holiday booked with them is in 3 weeks), I was medically deemed unfit to travel, work or anything. I provided documentation, including evidence from my GP confirming my condition. I’m going through an incredibly fragile period, both mentally and financially, after multiple early losses and starting medication to prevent self-harm. Despite all this, Loveholidays repeatedly refused my refund request for a trip I could not possibly take. Instead of showing compassion or empathy, they added stress, ignored my pleas, and dismissed the evidence I submitted. All I asked for was a refund of approximately £300, which is a small amount compared to the £55+ million in profits the company reported in 2023/2024. Their lack of understanding and care is absolutely disgraceful. I escalated the issue with a detailed and heartfelt letter to their management, but they still chose profit over people. I’ve now successfully reversed the charge through my bank, but that doesn’t undo the trauma and humiliation this process caused. This experience has left me disillusioned and deeply hurt. I urge anyone with complex medical or mental health needs to think twice before booking with Loveholidays. If you encounter any issues, do not expect empathy, flexibility, or basic decency. To Loveholidays: This isn’t just about money. It’s about how you treat real people during the worst times of their lives. I won’t stay silent, and I’ll continue to share this story publicly so others can make informed decisions.”

Helpful Report

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews