This company should be avoided when booking your holiday. We looked at a holiday with them which up to several days after booking distinctly advertised a price which included luggage with the flight. I decided to check with my partner the dates and also with work commitments. I then went back on the site to book and pay for it satisfied we were ok. When the payment was made I checked everything to ensure it was booked only to find I then had to pay for luggage for my flight. I tried co tacti g them which is a complete and utter nightmare. It took a lifetime to get through and then spent an hour really trying to understand and debate my position with an operative. At the end of an hour I was informed that this operative couldn’t make any decisions and was unable to help with the exception he would forward my issue now to the correct department. I had to contact them by e mail again as nothing occurred eventually they then indicated that I would need to contact the airline myself. I did so only to find I had to pay to take my luggage as an extra. Hopeless service and a disgusting process that should be stopped. If it says it when you first look at it and continues to say it then that is what should be available. Not the money it is the principal. I genuinely hope the holiday runs smooth as if it doesn’t I am majorly concerned for our safety and welfare.