Booked a holiday through Love Holidays and it turned out to be an absolute disaster. The hotel (Thera Mare) was nothing like the photos advertised – dirty, unhygienic, outdated, and completely unfit for purpose. The bar and other listed facilities were closed despite it being the height of summer, and the images used on their website were clearly old or stock photos that did not reflect the reality. We raised a complaint immediately upon arrival and asked to be moved or refunded. Love Holidays passed the buck between themselves and the hotel and provided no support whatsoever. We had no choice but to spend over €3,000 to secure alternative accommodation just to salvage our holiday. Their response? Blame the hotel. Despite photographic evidence, consistent complaints from other travellers, and false advertising on their own site, Love Holidays washed their hands of all responsibility. They acted purely as a booking agent and left us stranded. Customer service was slow, dismissive, and completely unhelpful. After weeks of back-and-forth, they simply closed the case and refused compensation. If you’re considering booking with Love Holidays – don’t. They take your money and vanish when there’s a problem. Absolutely no accountability, no customer care, and no resolution. This was one of the worst travel experiences I’ve ever had. Book elsewhere.