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Clinton
Complete lack of communication from love holidays From the start we were left to sort out everything ourselves, after parting with over six grand for a luxury all inclusive 5 star holiday in Sousse Tunisia we were pretty much abandoned by Love Holidays. The website tells you to confirm your flights with TUI airways on a link that does not work, we had to spend ages tracking down the correct department and person at the airline to book our own seats / luggage / check in etc The initial problem is that because its paid for by love holidays on your behalf, you are not the direct customer of the airline and data protection kicks in ( the airline are not supposed to deal with you ) Once we had managed to book everything and pay for extras to the airline, they send the receipt to love holidays ( default email address on booking ) Love holidays never forwarded that receipt to us. We asked love holidays to organise two rooms together as we were taking an elderly relative with us, ( nope you have to organise that yourselves ) despite having email confirmation from the hotel before arrival, it never happened. Transfers from airport to hotel:- We were told to go to an desk in arrivals where we were met by a local taxi driver instead of the organised shuttle service requested. The driver must have just watched Ben Hur or Death Race 2000 before setting off. Car was a knackered old Renault with no air conditioning at over 40 degrees. He thrashed the knackers out of it cutting in and out of other traffic at high speed and tailgating when they did not get out of his way. We did arrive but it was a crazy experience. Transfer back to airport, no notice of collection time from hotel until the last minute from love holidays, had to find it on the manage booking page of the website. In short love holidays do not communicate and leave you to sort out everything yourself, everything they do manage to sort out is done at the very last minute leaving you uncertain of what is happening next. What the hell did we give love holidays the money for , we could have just sorted our own hotel booking, our own flights and paid for an airport taxi ourselves and saved a couple of grand probably. Would never use them again , EVER
1 month ago
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loveholidays.com has a 1.2 average rating from 2,506 reviews