I've had the most disappointing snd frustrating experience dealing with loveholidays customer service. In a nutshell I am convinced that their website has changed my dates of intendent holiday a week later and I didn't notice before booking, simple human error but they were absolutely merciless and refused to accept it was their website who had done this to begin with and wanted to charge me 400 pounds to amend my holiday. I wasn't too happy to pay this as the holiday was already not the cheapest, so I tried to work out another way to lower the price of the amendments but they were not trying to be helpful at all and didn't attempt to understand me or my situation, completely cold blooded, I was intending to have the holiday with my wife and my family to celebrate my 30th wedding anniversary and they were doing their best to ruin the experience for me, after me querying the price breakdown and any ways to lower it they would ignore my emails and just keep saying the same thing, and then the nail in the coffin was when after all day of emailing them trying to sort out a lower amendment payment they stuck me with an email saying it's now going yo be 900 pounds to amend the holiday, absolutely disgusting they were a 100% doing this to be nasty as I was emailing them all day. I was polite didn't use any foul language but kept insisting it was the websites fault! Me and my son even bought same seats on the same plane that departs same time to Tenerife except mine turned out to be a week later lol. I was absolutely fuming with them and they didn't leave me a choice to cancel the trip for 400 pounds as they whacked the amendment price to 900, only 6 hours after they quoted me 400 by the way just to be vengeful. I will NEVER book with them again just wasted 400 pounds just to cancel the trip as per their useless customer service. I'd like to note I came across several reddit threads discussing similar issue of their website changing the dates last minute or switching duration of holiday and all those people swear they triple checked the information before booking. It seems like an elaborate scam to do this and then refuse to accept their fault and then charge people extortionate price to amend the holiday. Please stay away from them, I will not be making this mistake again and hope this helps someone.