I booked a package holiday to Qatar through Loveholidays in November for travel in May, expecting a smooth and memorable trip for a special occasion. Unfortunately, from the moment I arrived, the experience was nothing short of a nightmare, largely due to Loveholidays’ complete lack of professionalism and accountability. Upon arriving at my destination, I was shocked to find that the hotel had no booking under my name. I immediately contacted Loveholidays, who took over four hours to respond and eventually moved me to an alternative hotel. This replacement was not of the same standard as the one I had paid for and was clearly a downgrade. Despite this being their error, I had to chase them repeatedly, making costly international calls just to get basic support. After two stressful days and continued back-and-forth communication, I was finally moved back to my originally booked hotel. The stress, disruption, and time wasted were incredibly frustrating, and entirely avoidable had they handled the booking correctly to begin with. Unfortunately, the problems didn’t end there. On my return, I discovered that my airport transfer had been scheduled for 1:05am – just 20 minutes before my flight was due to depart at 1:25am. Once again, I had to call Loveholidays in a panic to fix this mistake. Their solution? They booked me an Uber. Considering I had paid £154 for the transfer as part of my package, this was completely unacceptable. An Uber does not reflect the service or cost I had paid for, and it was another example of how little regard they have for their customers once payment is taken. For a trip that cost me £1,600, the treatment I received was appalling. Not only did Loveholidays fail to deliver on their promised services, but they were also dismissive when I raised my concerns. After everything I went through, I was offered a mere £68 in compensation – a token gesture that completely ignores the stress, inconvenience, and extra expenses I incurred. This trip was meant to be a special occasion, but instead it was overshadowed by repeated failures from Loveholidays. Their service is unprofessional, their customer support is slow and unreliable, and they take no real responsibility for their mistakes. I would strongly advise anyone considering booking through them to think twice. I will never use Loveholidays again.