Booked to go to Budapest on the 24th of may to the 27th of may. Through love holidays we paid this in full for flights and hotel. Being a regular customer ive always found great deals and payment plans with them. However the day of travel my partner took seriously unwell and was left in hospital over night. I contacted love holiday to explain I am in the hospital and won't manage the flight in six hours time and that I can provide medical documents to support this. They were not interested at all and said no reimbursement would be issued. I even asked if the reimbursement could be half the price of the holiday we paid to another holiday which wasn't allowed. Other companies would reimburse for this situation we didnt ask to be in no problem. Love holidays you've lost a customer and I will be telling family and friends to avoid at all costs.. you have no compassion for your travelers - you got your money we've lost out on a holiday and money. Hope your happy with yourself !!