Do NOT book with this company. I booked and fully paid for a holiday to Paris. On arriving at the hotel at 10:30pm with 2 kids we were told love holidays had cancelled the booking, therefore we had no hotel booked despite having already paid in full. I telephoned the 24 hour emergency line who did absolutely nothing to help and kept us waiting in the hotel lobby for someone to call or email back. My children were upset and crying and myself and my husband were so stressed as we would not be able to afford an extra £1000 on top of what we had budgeted for the holiday already. After an hour of waiting I called again and was told there was nothing they could do. We had to pay over £1000 for the room ourselves and as the hotel did not have a family room available for the first night we had to book 2 rooms and then pack our things again and move to a family room for the remainder of the trip. On returning to the UK I have made a complaint and requested we are refunded the full amount we paid for the hotel, only to receive an email today stating that we hadn’t been charged by the hotel and it had been sorted with the hotel directly- on checking our bank account we most definitely have paid for it. This completely ruined our holiday and the stress of now trying to get our money back is leaving a very bad taste in my mouth. I would never book with this company again.