loveholidays.com Reviews

1.2 Rating 2,137 Reviews
4 %
of reviewers recommend loveholidays.com
1.2
Based on 2,137 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult

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loveholidays.com 1 star review on 15th February 2024
Anonymous
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 26th September 2023
Phil Taylor
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
182
Anonymous
Anonymous  // 01/01/2019
I booked all inclusive with this agency, but they are not at all careful with what they put up for sale. They are very unprofessional, they play with people's vacation. I booked all inclusive 4 days before departure. After I paid for the package on the 2nd day, it still shows the confirmation in waiting. I called them saying that the flight is no longer valid ... but the money was taken from the account.They sent us to call from one agent to another...nonsense. I don't understand if in that package the flight is not longer valid with any company you work with, why are you still displaying it?šŸ˜”šŸ˜”šŸ˜”
Helpful Report
Posted 8 months ago
Booked all inclusive trip to Turkey back in early July - took a few weeks to choose the right destination & right hotel. Then, with just over a week to departure, Loveholidays email to say the hotel has overbooked and we will have to find alternative accommodation. After a few days waiting/'chatting', they came up with one choice - a similar hotel but nowhere near a resort or the sea (first hotel chosen was close to both). I asked to cancel the whole package, to be told the flight was fixed and couldn't be changed. With only two days to go to departure day and no further support from Loveholidays, we had no choice, other than to accept the change of hotel. Unfortunately, the 5* hotel was average at best and 3 of our party were unwell from day 5 onwards (we suspect the food and upon return, our doctor is running tests). On top of this the transfers to & from the hotel/airport were appalling if not downright dangerous - too fast and on bad roads! I have since written to Loveholidays customer service and they have basically done nothing other than to say information will be passed on. I would avoid using this company - last minute changes, little support and poor customer service.
Helpful Report
Posted 8 months ago
I made a booking on Loveholidays for a package deal but tried to amend the booking less than 2 hours after confirmation. Most quality travel agencies will permit free amendments in this timeframe as a gesture of goodwill. Not so with LoveHolidays. As there is no way to contact them on the phone unless your holiday is less than 28 days away, I needed to submit a ticket, which took them over 36 hours to respond to. Of course, they then stonewalled me (no amendments or refunds are possible) for several hours before deigning to call me, only to stonewall me on the phone again. I spoke to their manager, who had more power to make changes, and at-least attempted to rebook the flight, however given that now almost 48 hours had past since my original request the flight change was going to cost Ā£400 extra (to stay one fewer days at my destination!!!) Of course this was not worthwhile, so I have kept my original booking. They offered a pittance of Ā£25 discount for my trouble (and this was only after negotiating up from 20). Avoid for package deals at ALL costs!
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Posted 8 months ago
Only a reseller of Holidays so donā€™t get your hopes up until they confirm your booking. Hope that they can because if they canā€™t, youā€™ll be fighting to get your deposit back. Iā€™m three weeks in and they still havenā€™t put the money in my account, even after receiving an email confirmation of the deposit return over 10 days ago.
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Posted 8 months ago
Had to cancel holiday, due to urgent ongoing situation. Contacted wizzair, who said we can have partial refund on our flights.when no refund came after several weeks, contacted them again to be told refund was issued, but paid back to "loveholidays".......so, trying to contact them.....as they have our refund....no joy!! Thieves and scammers, spring to mind, i'm surprised they are still operating....need to be closed down, judging by all the very bad reviews!
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Posted 8 months ago
Dreadful experience Would never book with you again I booked a hotel on your site and paid in full and then booked my flights,only to be told 5 days later that itā€™s been cancelled. And you have a alternative hotel which had the worst reviews ever,not even an explanation Worst company ever takes your money and cancels your booking. AVOID donā€™t have your holiday ruined by this awful company
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Posted 8 months ago
If I could give this website 0 stars I would! Three days before our holiday they cancelled our hotel so we had to pay a further ā‚¬271 on top of ā‚¬571.55 that we had already payed for a new hotel. Our flight to Albufeira was at 5:15 we landed at half 8 in the evening, by the time we went through passport control and got a taxi to our hotel it was 10pm when we landed at our hotel we were told last check in was at 8pm which was never specified on our booking! The hotel cancelled our room and we had to pay a little over ā‚¬1000 for a new hotel for the 5 nights! Our hotel that we previously booked told us to contact love holidays for a refund, I tried ringing the emergency contact for love holidays that night and they would not answer, the next morning I rang again and the told me they could not issue me a refund when they knew what time our fight was at as they booked it, they knew we would have never had made it to out hotel in time and they failed to mention that last book in was 8pm I have all the emails from them and they still said it was not their problem, I told them I was taken legal action in this and which they responded by hanging up the phone and blocking my number. I went online after and read reviews on how this has happened to a number of people. I will never book a holiday with them again! We were lucky that we had the money to get a new hotel but what if we hadnā€™t? We were on the streets outside the hotel for a good 40 minutes late at night before our taxi arrived to bring us to a new hotel, I will be taking this further and hope to get a refund! Please donā€™t book any hotel with love holidays they are a scam we should have realised this when they cancelled our first hotel and looked for more money off us.
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Posted 8 months ago
Me and my brother booker holiday trip to Agadir . The hotel what's scrap not like presenter on the web site of lovehoidays. The food what's horrible , room olddd al.broken no hot whater toilet broken and dirty , no A/C WHE SUFFERT FROM THE HOT 55Ā° , I SPOKE TO RECEPCIƓN AND THE HOTEL DID NOT DID ANYTHING ABOIT IT . I.SPEND 1450Ā£ for nothing , MUSIC TIL 4 AM , THE BUFFET LOOOS LILE A BUCHER ROOM , lovehoidays said the will get back to me and nothing happend. No soluciĆ³n nothinggggg. I AM Soo ungryyyy uffff šŸ˜”šŸ˜”šŸ˜” my hard worker money IS LOST .AS WELL THE OFFER THE HOTEL UNDER 3 DIFFERENT NAMES BE Carefully. DO NOT BOOK WHIT LOVEHOIDAYS.COM THEY WILL LEFT YOU STRANDET . BETHER GO TO YOUR LOCAL HOLIDAY Agency EVEN IF YOU PAY MORE .
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Posted 8 months ago
company I booked a holiday with this company. I had a personal family tragedy and could not travel the date i had booked. I was told i could not change the date of the outgoing flight and would have to rebook the package as it was non refundable. I booked a new outgoing flight myself. My return flight was then cancelled, i had to rebook this flight also. Love Holidays customer service is non existent. They never informed me that if i didnt turn up for original flight it would be seen as a no show and my return flight would automatically be cancelled. They failed to inform the Hotel i was arriving a day late even though i asked them to in an email. The trip cost me a fortune. All Love Holidays have done is pass the buck telling me to contact the airline even though they are the ones who booked my trip. The airline told me to revert back to Love Holidays who will take no responsibility. I will never use this company again and would not recommend them to anyone Date of experience: 05 June 2023
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Posted 8 months ago
AWFUL Experience with LOVE HOLIDAYS We are having a truly terrible experience with Love Holidays. We are staying at Club Resort Atlantis in Turkey.The resort is not 5 star as advertised. It is old and dirty, the pools are small, there are not sufficient sun-loungers, the hotel is overrun with feral cats particularly in the restaurants and food is poor. The electricity in our room goes off several times during the day and night. There is an open fuse box in our room which sparks when you have to click the switch to get the electricity to come back on. Our toilet is broken and the water has been switched off. Despite booking a twin room for our teenage children (16 and 13), we were allocated a double room and our 13 year old son is therefore sleeping on the sofa. Despite writing to Love Holidays on the first day of our holiday and phoning each day since, Love Holidays have not responded to us to address our concerns. We only go on one holiday a year and are very upset and disappointed. We will be seeking a refund from Love Holidays when we return to the UK.
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Posted 8 months ago
Just a warning donā€™t book with loveholidays because they charge you more than the price shown on their website then refuse to answer why they have done this if you question it. I have been over charged by Ā£337 and they have refused to do anything. I either have to pay this for my holiday or pay near on the full amount of the holiday to cancel. Never again will I book with this company.
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Posted 8 months ago
Booked Radisson blu Crete . Told it was 5* hotel.More like Butlins holiday . I have travelled worldwide and this is not a 5* hotel . Accommodation and ambience lovely . Hotel staff non cooperative ,never saw the Manager or PR people.No staff really will I go to help . Food atrocious , bad quality and placements of tables no spoons paper place settings . No staff went out of their way to assist . I wanted a chilli oil at the barbecue night which I had previously been given at the Italian a La carte the night before .Response from the waitress was ā€œhell kill meā€referring to the Manager ,if she gave me the chilli oil. Breakfast is a night mare everyone scrambling to get food. I have never experienced this before . Awful experience sad because rooms are lovely, and setting is beautiful. I believe in the old days it was a proper 5* hotel .donā€™t be fooled into letting them tell you itā€™s 5*. Will not return to this resort !
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Posted 9 months ago
Stay away they take lots of money from you and book cheap hotel images below breakfast at the hotel they booked us loveholidays refused to refund our money but the hotel was willing they told us the money we paid to loveholidays was not 70% more than what they charge
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Posted 9 months ago
Looks like youā€™ve already submitted additional information to loveholidays. Your review Dave Bates 2 reviews GB 3 hours ago Never again will I even consider usingā€¦ Never again will I even consider using this company! Booked an late deal all-inclusive last Sunday, made an immediate payment and received an email to say that confirmation may take up to 72 hours. 84 hours later and heard nothing so I made contact with them only to be told that they would need an extra Ā£1000 for the flight alone. We were due to go in 8 days! Thanks for leaving us high and dry šŸ¤¬šŸ¤”
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Posted 9 months ago
Awful communication and organisation. Had to cancel holiday due to medical condition and had to contact the airline myself as they couldnā€™t, wouldnā€™t and didnā€™t do this despite having a copy of medical letter from consultant saying not to travel. I booked a package holiday with 1 company but unless your buying they do not want to speak to you in person and insist itā€™s all done through an app. Even after I contacted the airline and cancelled t a refund they then debited Ā£2500 from my account although there medical team knew the holiday was cancelled . I got this back but ultimately lost Ā£1250 and would never use Love holiday again Be warned as per the many reviews they lack a moral compass and are only interested in taking your money Love holiday feel free to contact me but I know you want as you have my money and thatā€™s all thatā€™s matters to you
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Posted 9 months ago
Booked and paid for double room with cooking facilities. Got small studio with single beds and no cooking amenities. Told love holiday's but they do not help. And deny responsibility. Do not use this company.
loveholidays.com 1 star review on 2nd August 2023 loveholidays.com 1 star review on 2nd August 2023
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Posted 9 months ago
a transfer from Hell , we were met by an ancient , rusty , filthy car that wouldn't start , when it did it overheated and the driver couldn't find the hotel and dumped us 5oo yrds, downhill from our hotel the return was worse the driver spent 45 minutes trying to find his own car , and couldn't so we had to get a taxi from the hotel ( who were excellent ) loveholidays were pathetic and showed no customer care
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Posted 9 months ago
Contacted love holiday as Iā€™ve booked a holiday for me my wife and our 17 year old daughter. Upon booking we were allocated a standard room for Ā£2750. Just contacted them to say Iā€™m looking at the upgrades and want to know the difference between a double room and the standard. She said the double has 2 beds and the standard has 1 bed. Said sorry Iā€™m confused, we are expected to share a bed with our 17 year old daughter. She said yes a lot of our customers donā€™t mind and we are diverse and do not discriminate. Never heard so much rubbish for ripping you off. Said this is not normal and surely there should be a disclaimer when booking to say all 3 of you are in the same bed. Replied there are customers who donā€™t mind so we cater for them. If I want an extra bed they want an extra Ā£1142.57 or for me to cancel they want nearly Ā£1300. If someone from love holidays is reading this you should be utterly ashamed ruining people holidays before they get there and if they cancel stealing from them. Thereā€™s no way we can go and share a bed with our daughter whoā€™s a young woman. Loveholidays please reply to state you think this is normal and you dont need to advise when booking as you ā€œprovide to a large audience and do not discriminateā€. This is morally wrong. We are not in cult. People get arrested for this kind of thing and your classing it as diversity. Hang your head in shame. Canā€™t believe Iā€™m left having to take legal action over 3 in a bed in 2023. Imagine one of your kids came home and said my 17year old friend shares a bed with their mother and father. Would you think they were diverse or would you be contacting social services because thereā€™s something really wrong with them. I have the conversation screen shotted if anyone want to see how little they care and thinks this is fine.
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Posted 9 months ago
If I could zero stars I would. Booked a holiday through Loveholidays agent. Looked at hotel offering twin or double bedrooms. The agent via telephone assured me that I could get the double bedroom for Ā£100 extra, so I booked as didn't want a twin. Turned up at the hotel and they only do twin rooms - they have never had double beds. I contacted Loveholidays the day I checked in to advise of the situation and ask for a refund of the difference in room price, because if I had known that they were all twins I wouldn't have paid extra. Their advertising is completely incorrect. I was told that they don't do refunds. I stated that I have paid for a service that doesn't exist. I asked for the complaints procedure or to speak to a manager. The agent denied my request saying the manager would tell me the same thing. Again I asked for the complaints procedure which she wouldn't give me - she just told me to contact the 'post holiday' team on my return. Which I did. They then denied the fact that I had contacted them during the holiday making my complaint invalid!! I sent them screenshots of the conversation as proof which they ignored and never replied to me. Love Holidays falsely advertise accommodation, take extra money and then refuse to refund a service you didn't even get! Shocking. I will NEVER use again and advise against anyone else using this bunch of fraudsters either.
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Posted 9 months ago
Disappointing with advise from love holidays as hotel is not what she described or the holiday itself Very disappointed with advice cost us dearly
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Posted 9 months ago
loveholidays.com is rated 1.2 based on 2,137 reviews