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loveholidays.com Reviews

1.2 Rating 2,152 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

1.2

Based on 2,152 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 15th May 2024

loveholidays.com 1 star review on 15th May 2024

loveholidays.com 1 star review on 15th May 2024

loveholidays.com 1 star review on 15th May 2024

loveholidays.com 1 star review on 15th May 2024

loveholidays.com 1 star review on 15th May 2024

loveholidays.com 1 star review on 15th February 2024

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to amend was given a quote but had to book my own flights left it for a few days and decided to book the hotel what we was quoted and book our own flights but was told it be declined as its in their T&Cs so paid £1040 and wanted me to pay £125 to cancel I said I smell scam so I've freeze my account and they tried to take £312 on 22 attempts I think a court hearing going to be coming up as I've booked with JET2 this company will go busy,ruined people's hopes by giving false hopes.AVOID”

Posted 10 months ago

“** I DO NOT RECOMMEND BOOKING WITH LOVE HOLIDAY* What an awful company to book a holiday with, not only did I pay over £500 for a holiday a few days before I was supposed to fly I was then told I had to £25 per seat £40 for a suitcase this was only one way so had to pay again for the flight home ! When speaking with a lady trying to sort the problems out she couldn’t have cared less and disconnected the call, what a joke of a company, i have to print my own boarding pass which isn’t an issues from the UK but in a foreign country where do I go and get board passport printed out ? Haha. So decided not to go and lost £500 as they wouldn’t issue any refund”

Posted 10 months ago

“My experience with love holidays.. Sadly my partner lost a baby at 21 weeks, we were devastated so i decided to book a holiday to Turkey on their pay monthly plan which would give us something to look forward to. I clicked to purchase and was immediately asked to pay the full balance of £4200. There'd been a mistake or glitch on their website and I couldn't afford to pay outright and would never have mistakenly purchased this. I panicked and rang them straight away. After being on hold for hours and passed from person to person it was explained to me that the holiday was contracted and the cancellation fee was £2200 which would cover the cost of the flights. I explained that I still wanted the holiday but on the terms of the pay monthly plan. They told me that this was not possible and after me arguing my case that this was a website error or glitch and explaining the horrendous situation our family was currently going through They battened down the hatches and refused to help me. Instead asking for screen shots and recordings/proof of me clicking the pay monthly plan. Who the hell would do that at the beginning of a purchase?! I have never been more furious with anything or anyone in my life. Not only did they try and scam me into paying upfront they had zero compassion for the situation after me explaining that a) this wasn't my fault it was theirs and b) we'd lost our baby boy. They were so dissmissive and rude, can still hear Falicias tone on the phone to this day. Horrid company and people. I told them i couldn't afford to pay upfront and was told to get a credit card and put it on that. Shocking. I argued that I wouldn't pay it and they explained they'd pursue me all the way to court for the money. I felt pretty broken at this point as you could imagine so I gave in and paid the full balance as I couldn't risk a ccj. In the end we were lucky as the airline went bust so we had a full refund. A lucky escape but the experience leading up to that was relentlessly stressful. Obviously I'd never use this company again and always do my best to discourage anyone thinking of going on holiday thats considering love holidays. How they're still trading beggers belief. I just hope that the owners one day face hefty prison sentences. shocking!”

Posted 11 months ago

“Paid for holiday no reference number can’t make contact wit use what a joke”

Posted 11 months ago

“Avoid this company, terrible customer service! I booked a package holiday to Egypt with this company, and as I was adding extras, the price was going up accordingly(ie baggage and transfers) BUT once I had hit the 'book now' button,the confirmation email came with no breakdown of the price just the hotel price and flight price. The booking confirmation from the airline came through with no hold luggage booked on, also there was no transfer voucher! I tried to contact them by phone, but you cannot until its within 28 days of departure. So when I did manage to get through to speak to someone, I explained that of course I would book baggage and transfers when booking, they kept me on hold for around 2.5 hrs until they closed. I was assured that i would get a call the next day but nothing. So I had to pay again to the airline for the baggage and book and pay for my own transfers. If I could give zero stars i would. At least Dick Turpin wore a mask when he robbed you! NEVER AGAIN”

Posted 11 months ago

“AVOID!!!!!! THIS COMPANY IS A SCAM. Wanting a cancellation fee of £599 even though their has been a death in the family and we can no longer attend. No empathy and the customer service people are rude. I have spoken with Marcus, Zizi, Andrew, Anatasia and Aloni in the space of 1 hour being passed from pillar to post. Refusing to cancel the booking unless I pay. Legal team involved and I have a strong case. Book with a different company!!!!!!!!!”

Posted 11 months ago

“We booked a hotel, all inclusive in Tunisia with Love Holidays. Firstly, we later discovered that the airline Nouvelair was totally unreliable and had a reputation for being so. Our holiday started at Gatwick where we checked/in at 5.00 pm for our 7.20 flight. At 7.25 the airport board showed “gate to be given at 20.50” !!! Then continued with “20.55, then 21.00, then 21.10 - eventually we took off at 10.25 !!!!!!!!!!!! No apology - indeed “NO ANNOUNCEMENT AT ALL FROM THE CAPTAIN”. We arrived into CARTHAGE AIRPORT and waited almost one hour before our booked “shuttle coach” left. We drove for 2 hours before being-dropped at hotel at 4.15 !!!!! Later to discover there was a much closer airport. The hotel was absolutely unbelievable and we discovered so many different prices paid to Love Holidays for the same holiday. Love Holidays are not to be trusted and we will NEVER book with them again and advise you to “think” before booking with this totally disreputable company”

Posted 11 months ago

“we booked a holiday through love holidays months in advance everything seemed to be fine until due to an oversight on my behalf, we needed to change my partners name on the booking, not the person just the last name so that it matched the recently changed passport after we got married. Loveholidays charged me £490.77 to do this saying they had to cancel the seat on the plane and rebook it at todays prices, which seemed strange to me as i wasn't changing or adding a person, it was the same person different name, I contacted the airline we were flying with and they said that because we had gone through a travel agent we had to deal with them and that if the name on the passport didn't match the name on the boarding pass, they wouldn't allow my partner to fly, so I was held over a barrel! they also said that they only charge €25 for a name change!! when i questioned this with loveholidays they said their supplier said that the cost they gave me of £490.77 was what we had to pay to change the name!!! €25 vs £490.77!! absolutely disgusting. What made things worse is the hotel we were staying at had planned construction at the harbour in front of our hotel, that started at the very begining of the year and is planned until 2024, all we heard all holiday was construction noise, so much for the peace an quiet we were looking forward to! we were woken up at 6:30am by the diggers and it lasted until 6pm at night everyday we were there! when questioned as to why loveholidays didnt tell us about the construction or give us the opportunity to change hotels because of it, they claimed they weren't informed and thet their t&c's state that they accept no liability for 3rd party actions!! i find it incredibly hard to believe that they didn't know about planned work that started 6 months before we got there and is planned until next year! absolutely disgusting travel company will never use again all they want is your money do not care about their customers whatsoever! trying to get hold of someone to talk to for help is a complete non starter. We also tried to book another holiday with them before this happened, to Rome, they took our deposit for the hotel and flight no problem but then emailed to say there was a problem and the hotel wasn't available and to pick another one, each hotel i picked wasn't available, they tried to say i couldn't have a refund because it was my error! after 5 days of trying to speak to someone i finally got the deposit back!”

Posted 11 months ago

“Changed my departure flight time and had paid £50 which was fine no issues with that. So as i booked a package holiday with transfers i needed to amend my transfer time (one way only) as my flight will arrive 3 hours earlier. I orginally followed the advice to contact the transfer company myself and they were very understanding and warned me that loveholidays will want to charge me for it even though they can make the change very quickly as my holiday is in 5 months. But they kindly advised they were not allowed to as loveholidays dont authorise them to make changes. I contacted loveholidays and was charged £95 to change my coach transfer time ???? So I said that I would leave it, as taking a taxi to and from the hotel would be cheaper. I was told i couldn't do that and the ONLY options were to pay the £95 or I was told if I wanted to i could cancel but had to settle £700+ to do so THIS TRIP IS FOR MY BIRTHDAY SO £95 LOST, very disappointed as im a regular traveller (travel at least 6 times a year) never had a bad experience with any other company, 1st time using loveholidays and will be my last. Should have stuck to tui and the other companies I use throughout the year.”

Posted 11 months ago

“Travel was good, too. Was clean and well equipped but our view is straight into a bungalow type room 10m away and there is a busy pathway between the buildings. 2 weeks of people staring into our department. Spoke to hotel reception about moving room but no action yet.”

Posted 11 months ago

“Not sure what’s going on with this site - Love Holidays have 4/5 on Trust Pilot from over 111k reviews! I had no issues at all with my booking, which I have just come back from. I did have cause to contact them two or three times - waiting times were as expected for an online company and they were helpful. Most things were manageable online though. I contacted the transfer company and hotel myself to confirm the bookings, just to be on the safe side. Having read a few of the bad reviews, I get the impression that the fault is normally with the reviewer or just a result of unreasonable expectations (one person complained that Love Holidays didn’t have a dedicated rep in their hotel!!), so if you’re reading this and unsure whether to book, I have nothing bad to say about them - they got the job done. I would book with them again if the holiday and price were right.”

Posted 11 months ago

“They left us abandoned in Crete at 2am with no help when we couldn’t access to our hotel room . Takes ages to get through to someone who patronises you , makes false promises and has no empathy for your situation . Didn’t resolve my problem .”

Posted 11 months ago

“PLEASE PLEASE PLEASE DONT USE LOVE HOLIDAYS. THEY WILL NIT SOEAK TO YOU IF YOU HAVE A PROBLEM THEY HAVE TAKEN MY PAYMENT AND HAVE SAID THEY HAVE NOT GETTING THROUGH TO THEM IS ABOSOULTELY NIGHTMARE TRYING TO RESOLVE PAYMENT FOR NEARLY TEO WEEKS GETTING GET OFF AFTER THEY ANSWER THE PHONE FOR WAIRING OVER 40 MINS AND MAY MIRE ISSUES PLEASE. PLEASE DO NT USE”

Posted 11 months ago

“I can't understand why this tourism agency has such bad reviews. In the last 2 years, I have been on 3 holidays using the services of this company. 7 nights in Taba Egypt, 4 nights in Amsterdam and 14 nights in Thailand. Everything was exactly as it was in the description, I had no problem with the flights, with the hotels and I paid for these holidays in installments without paying any other fee. I give them 10 stars.”

Posted 11 months ago

“By far the worst travel company I have ever dealt with. Having issues with the hotel I booked for a holiday we go on in a month and trying to change to a different hotel that can accommodate our needs. Have been on the chat function since 9am this morning and cut off multiple times after waiting 1-2 hours to get through. Told there is no way to make a formal complaint. Told I couldn’t speak to a manager. Asked for an email address or postal address I could send letters to be told to “google it”. Also I can’t get through on the phone as the booking is over 28 days away. What a disgraceful company. Please never book with them!”

Posted 11 months ago

“I would not recommend this company to anyone. We booked a package to Ljubljana only to discover that the flight they'd booked us on was going to an airport 200km away and in a different country with no means of transfer! It took over an hour on the phone and they refused to do anything to resolve the problem. To be fair to the call centre employee he was very polite and tried to help but was blocked by the company management who refused to acknowledge my complaint. The price of the holiday wasn't even competitive and there were other errors with the hotel booking. Do not book with this company!”

Posted 1 year ago

“Be very careful when booking . The Loveholidays system somehow put me on a payment plan with Transaction Fees when I specifically pressed the payment in full option ( fortunately only £20 BUT STILL A SCAM ) No customer service from a robot . As someone has stated previously , go through lastminute.com to get a better price than going to Loveholidays directly and only book if you are comfortable with a complete lack of support .”

Posted 1 year ago

“Online booking error cost me an extra £300. An error occurred with Loveholidays 'mybooking' system. My wife and I booked HB at The Navarria Hotel, Cyprus, which some how was altered to B&B when I checked the itinerary prior to going on holiday. The only alteration I amended was the hotel transfer as we had a rental car. I received an email with a £30 refund, which I thought was a generous offer for cancelling the hotel transfer. I contacted an online agent who pointed out the alteration and this is when the agent informed me of the reason for the refund, I explained that I had no idea how the change had occurred and could the hotel booking be changèd back to the original HB. This was going to cost me an extra £200 for the alteration. How does an alteration from HB to B&B produce a refund of £30, yet to revert back it incurs a penalty of £200. Nice little earner for the hotel, yet it cost my wife and I an extra £300 on top of the holiday cost, due to having to eat out every night. On top of that, my wife is disabled, which is the reason we opted for HB in the first place. Most definitely will not be using Loveholidays again in the near future”

Posted 1 year ago

“worst company ever don't buy anything from this fake company I made booking payed deposit . My order status Pending I never received any email whats so ever I try calling them but no one ever answer your calls so I end up making new booking when I did this I could get in touch with support team via chat waited over 2 hours . was asking to pay extra for canceling your booking and they also kept my deposit ! I did explain to them my problem but they did nothing for me . I would avoid them at all cost ! If you have extra money to waste then be there guest !”

Posted 1 year ago

“Absolute waste of time, there is noone to speak to whi will give advice or support. When you ring the number they just say they cannot help and you need to use the automated chat box, who cannot understand your problem. I will never book with love holiday again.”

Posted 1 year ago

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loveholidays.com is rated 1.2 based on 2,152 reviews