Don't deal with this so called company, they will steal your money at the 1st opportunity and you can't do nothing because they have you on a leash by paying monthly settlements. I have booked a 10 nights 5 🌟 all inclusive with flights ant airport transfers for 3 passengers in Dominican Republic. After few weeks we get an email saying that the flying company cancelled our return flight so they need to book another flight saying that maybe I have to pay something extra and there's no refunds from the hotel. I reply that I'm happy with that and they booked for us a flight one day earlier with no extra money. I thought that maybe the hotel policy is "no refunds" so we were thinking that our checkout is at 12:00 o'clock and our transfer for the outbound flight is at 15:00 o'clock so we would enjoy lunch and a few drinks for the 3 of us and no need to wait 3 hours on the reception with baggage that's because we have paid for 10 nights but unfortunately we are leaving after 9 nights. And here's where we get it wrong, because the so called company above changes our checkout 1 day early. So the hotel doesn't get my money for one day extra and I don't get the refund. At this point my money are going in their pockets and they are telling me "we are sorry for your frustration, is been a pleasure chatting with you today, have a good day". They don't even try to meet me at half way ( a voucher or something similar). Just told to shut up and take it. Lesson learned. Never again with those thieves. Date of experience: 17 October 2024