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loveholidays.com Reviews

1.2 Rating 2,166 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

1.2

Based on 2,166 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 2nd June 2024

loveholidays.com 1 star review on 24th May 2024

Karolina Pluszczok

loveholidays.com 1 star review on 15th May 2024

loveholidays.com 1 star review on 15th May 2024

loveholidays.com 1 star review on 15th May 2024

loveholidays.com 1 star review on 15th May 2024

loveholidays.com 1 star review on 15th May 2024

190

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a hotel, all inclusive in Tunisia with Love Holidays. Firstly, we later discovered that the airline Nouvelair was totally unreliable and had a reputation for being so. Our holiday started at Gatwick where we checked/in at 5.00 pm for our 7.20 flight. At 7.25 the airport board showed “gate to be given at 20.50” !!! Then continued with “20.55, then 21.00, then 21.10 - eventually we took off at 10.25 !!!!!!!!!!!! No apology - indeed “NO ANNOUNCEMENT AT ALL FROM THE CAPTAIN”. We arrived into CARTHAGE AIRPORT and waited almost one hour before our booked “shuttle coach” left. We drove for 2 hours before being-dropped at hotel at 4.15 !!!!! Later to discover there was a much closer airport. The hotel was absolutely unbelievable and we discovered so many different prices paid to Love Holidays for the same holiday. Love Holidays are not to be trusted and we will NEVER book with them again and advise you to “think” before booking with this totally disreputable company”

Posted 11 months ago

“we booked a holiday through love holidays months in advance everything seemed to be fine until due to an oversight on my behalf, we needed to change my partners name on the booking, not the person just the last name so that it matched the recently changed passport after we got married. Loveholidays charged me £490.77 to do this saying they had to cancel the seat on the plane and rebook it at todays prices, which seemed strange to me as i wasn't changing or adding a person, it was the same person different name, I contacted the airline we were flying with and they said that because we had gone through a travel agent we had to deal with them and that if the name on the passport didn't match the name on the boarding pass, they wouldn't allow my partner to fly, so I was held over a barrel! they also said that they only charge €25 for a name change!! when i questioned this with loveholidays they said their supplier said that the cost they gave me of £490.77 was what we had to pay to change the name!!! €25 vs £490.77!! absolutely disgusting. What made things worse is the hotel we were staying at had planned construction at the harbour in front of our hotel, that started at the very begining of the year and is planned until 2024, all we heard all holiday was construction noise, so much for the peace an quiet we were looking forward to! we were woken up at 6:30am by the diggers and it lasted until 6pm at night everyday we were there! when questioned as to why loveholidays didnt tell us about the construction or give us the opportunity to change hotels because of it, they claimed they weren't informed and thet their t&c's state that they accept no liability for 3rd party actions!! i find it incredibly hard to believe that they didn't know about planned work that started 6 months before we got there and is planned until next year! absolutely disgusting travel company will never use again all they want is your money do not care about their customers whatsoever! trying to get hold of someone to talk to for help is a complete non starter. We also tried to book another holiday with them before this happened, to Rome, they took our deposit for the hotel and flight no problem but then emailed to say there was a problem and the hotel wasn't available and to pick another one, each hotel i picked wasn't available, they tried to say i couldn't have a refund because it was my error! after 5 days of trying to speak to someone i finally got the deposit back!”

Posted 11 months ago

“Changed my departure flight time and had paid £50 which was fine no issues with that. So as i booked a package holiday with transfers i needed to amend my transfer time (one way only) as my flight will arrive 3 hours earlier. I orginally followed the advice to contact the transfer company myself and they were very understanding and warned me that loveholidays will want to charge me for it even though they can make the change very quickly as my holiday is in 5 months. But they kindly advised they were not allowed to as loveholidays dont authorise them to make changes. I contacted loveholidays and was charged £95 to change my coach transfer time ???? So I said that I would leave it, as taking a taxi to and from the hotel would be cheaper. I was told i couldn't do that and the ONLY options were to pay the £95 or I was told if I wanted to i could cancel but had to settle £700+ to do so THIS TRIP IS FOR MY BIRTHDAY SO £95 LOST, very disappointed as im a regular traveller (travel at least 6 times a year) never had a bad experience with any other company, 1st time using loveholidays and will be my last. Should have stuck to tui and the other companies I use throughout the year.”

Posted 11 months ago

“Travel was good, too. Was clean and well equipped but our view is straight into a bungalow type room 10m away and there is a busy pathway between the buildings. 2 weeks of people staring into our department. Spoke to hotel reception about moving room but no action yet.”

Posted 11 months ago

“Not sure what’s going on with this site - Love Holidays have 4/5 on Trust Pilot from over 111k reviews! I had no issues at all with my booking, which I have just come back from. I did have cause to contact them two or three times - waiting times were as expected for an online company and they were helpful. Most things were manageable online though. I contacted the transfer company and hotel myself to confirm the bookings, just to be on the safe side. Having read a few of the bad reviews, I get the impression that the fault is normally with the reviewer or just a result of unreasonable expectations (one person complained that Love Holidays didn’t have a dedicated rep in their hotel!!), so if you’re reading this and unsure whether to book, I have nothing bad to say about them - they got the job done. I would book with them again if the holiday and price were right.”

Posted 11 months ago

“They left us abandoned in Crete at 2am with no help when we couldn’t access to our hotel room . Takes ages to get through to someone who patronises you , makes false promises and has no empathy for your situation . Didn’t resolve my problem .”

Posted 11 months ago

“PLEASE PLEASE PLEASE DONT USE LOVE HOLIDAYS. THEY WILL NIT SOEAK TO YOU IF YOU HAVE A PROBLEM THEY HAVE TAKEN MY PAYMENT AND HAVE SAID THEY HAVE NOT GETTING THROUGH TO THEM IS ABOSOULTELY NIGHTMARE TRYING TO RESOLVE PAYMENT FOR NEARLY TEO WEEKS GETTING GET OFF AFTER THEY ANSWER THE PHONE FOR WAIRING OVER 40 MINS AND MAY MIRE ISSUES PLEASE. PLEASE DO NT USE”

Posted 1 year ago

“I can't understand why this tourism agency has such bad reviews. In the last 2 years, I have been on 3 holidays using the services of this company. 7 nights in Taba Egypt, 4 nights in Amsterdam and 14 nights in Thailand. Everything was exactly as it was in the description, I had no problem with the flights, with the hotels and I paid for these holidays in installments without paying any other fee. I give them 10 stars.”

Posted 1 year ago

“By far the worst travel company I have ever dealt with. Having issues with the hotel I booked for a holiday we go on in a month and trying to change to a different hotel that can accommodate our needs. Have been on the chat function since 9am this morning and cut off multiple times after waiting 1-2 hours to get through. Told there is no way to make a formal complaint. Told I couldn’t speak to a manager. Asked for an email address or postal address I could send letters to be told to “google it”. Also I can’t get through on the phone as the booking is over 28 days away. What a disgraceful company. Please never book with them!”

Posted 1 year ago

“I would not recommend this company to anyone. We booked a package to Ljubljana only to discover that the flight they'd booked us on was going to an airport 200km away and in a different country with no means of transfer! It took over an hour on the phone and they refused to do anything to resolve the problem. To be fair to the call centre employee he was very polite and tried to help but was blocked by the company management who refused to acknowledge my complaint. The price of the holiday wasn't even competitive and there were other errors with the hotel booking. Do not book with this company!”

Posted 1 year ago

“Be very careful when booking . The Loveholidays system somehow put me on a payment plan with Transaction Fees when I specifically pressed the payment in full option ( fortunately only £20 BUT STILL A SCAM ) No customer service from a robot . As someone has stated previously , go through lastminute.com to get a better price than going to Loveholidays directly and only book if you are comfortable with a complete lack of support .”

Posted 1 year ago

“Online booking error cost me an extra £300. An error occurred with Loveholidays 'mybooking' system. My wife and I booked HB at The Navarria Hotel, Cyprus, which some how was altered to B&B when I checked the itinerary prior to going on holiday. The only alteration I amended was the hotel transfer as we had a rental car. I received an email with a £30 refund, which I thought was a generous offer for cancelling the hotel transfer. I contacted an online agent who pointed out the alteration and this is when the agent informed me of the reason for the refund, I explained that I had no idea how the change had occurred and could the hotel booking be changèd back to the original HB. This was going to cost me an extra £200 for the alteration. How does an alteration from HB to B&B produce a refund of £30, yet to revert back it incurs a penalty of £200. Nice little earner for the hotel, yet it cost my wife and I an extra £300 on top of the holiday cost, due to having to eat out every night. On top of that, my wife is disabled, which is the reason we opted for HB in the first place. Most definitely will not be using Loveholidays again in the near future”

Posted 1 year ago

“worst company ever don't buy anything from this fake company I made booking payed deposit . My order status Pending I never received any email whats so ever I try calling them but no one ever answer your calls so I end up making new booking when I did this I could get in touch with support team via chat waited over 2 hours . was asking to pay extra for canceling your booking and they also kept my deposit ! I did explain to them my problem but they did nothing for me . I would avoid them at all cost ! If you have extra money to waste then be there guest !”

Posted 1 year ago

“Absolute waste of time, there is noone to speak to whi will give advice or support. When you ring the number they just say they cannot help and you need to use the automated chat box, who cannot understand your problem. I will never book with love holiday again.”

Posted 1 year ago

“I booked a holiday for 2 adults with inclusive flights, paid extra for transportation, bags and for us to sit together (all pretty standard). I then get a confirmation email a day later with our flights saying 'adult and infant on lap'. Loveholidays now has no where I can call since my holiday is not in 4 weeks so I have to have a text conversation with them instead. They sent us back and forth to EasyJet saying it's my fault for the 'infant' being put on, not an adult and that it's not for them to solve. Despite, me booking a hotel for '2 adults' they then quickly argued its for 2 guests even though my booking confirmation is for 2 adults on the hotel. I then show them my screenshots of me booking 2 seats and now I only have one to show them it must have been a system error. They wouldn't hear it or help us with EasyJet at all even though I had proof that I selected all the options for an adult. Had to cancel one ticket and rebook everything for more money of course. Never use again, massive scam and most unhelpful staff. Recommendation: Use Lastminuet.com, I always used them and never had a problem, don't bother with Loveholidays or their staff.”

Posted 1 year ago

“If I could leave zero stars I would. I'll start with a positive. We had a perfect trip to Venice last year for our wedding anniversary with loveholidays. I can't fault it at all. Flights and hotel were great. I then booked a trip to Iceland at the beginning of the year with them. They contacted us a month before we left to say our flights had been changed. We had a choice of accepting the new outbound flight or cancelling the whole trip. We had to cancel as we would have lost a whole day and night of our trip, which is a lot if you're only going for 3 nights. If we had accepted the new outbound flight, they were only offering us £100 between us for the inconvenience. The hotel cost more than that a night! By this point we had already booked and paid for, an airport hotel and airport parking so we were going to be out of pocket. They weren't in the least bothered. Very luckily, we managed to book another break that fitted those dates, with another holiday company. But they really couldn't have cared less and weren't interested in trying to help us. In my own stupidity, and the lovely Venice trip probably still on my mind, I booked to go to Finland with loveholiday in November. I've now had notification to say there's been a flight change (again) to the homeward bound flight this time. It's the day AFTER we're supposed to come home. Again, airport car parking etc already booked and paid for, so that's messed up. But there is no mention on the email about our accommodation (it's a package holiday). Where do we stay the extra day? Have they extended our stay at our accommodation (no mention in the email)? How much extra will it cost, if anything? Well here's the thing. If you are not travelling with them in the next month, it is IMPOSSIBLE to speak to anyone at loveholiday. Trust me, we've tried. You only get to 'talk' to some robot, i.e. not a real person, and it's as much use as a chocolate teapot! Got through on a different number and spoke to a woman, who point-blank wouldn't help and said she only dealt with people travelling in the next month. She directed us back to robo-woman. Long story short. WE had to contact the hotel in Finland ourselves, to find out if loveholiday had booked us another night. They hadn't. WE'VE had to do that ourselves at an extra cost of £150 for one night! I will NEVER book with this company ever again. They may be OK if everything goes to plan, but if there's any sort of problem and you need to speak to them, you have NO CHANCE of contacting them, unless you're travelling in the next month. Please avoid for your own sanity!”

Posted 1 year ago

“We ordered transfer from airport to hotel £107.11. When we arrived in Venice a taxis driver was there to meet us. However he just took us to a town 15 minutes away and Told us we needed to buy tickets and go to the sea bus stop. We had to find the stop which took us 20 minutes! Then when we got to St Marco we had to find our hotel. It was after about 30 minutes of walking with our cases that an English man googled it for us, thank goodness we weren’t too far away. We were quite worried about our return trip as couldn’t remember the town we had to meet the taxi driver! However after talking to some people we were informed that there was a see boat that took you straight to and from the airport and it only cost us 38 euros for the two of us!! So so angree with I Love Holidays with what they put us through and the amount they charged us so wanted to WARN anyone using this company. Ps I’ve tried to contact them but find it impossible.”

Posted 1 year ago

“TERRIBLE experience and even worse customer service!! We booked a last minute trip to Abu Dhabi and paid Love Holidays in full for the hotel and flights. I emailed the hotel a few days before our arrival to request a double room and the hotel said they couldn't find our booking. I contacted Love Holidays immediately and asked them to double check our booking - they reassured me that they spoke to the hotel and everything was absolutely fine and the hotel definitely had our booking. To our absolute horror, we arrived late on Sunday evening after a day of travelling to our hotel to find they didn't have our booking on their system. We'd never been to Abu Dhabi before and were stranded, it was really scary. We spoke to a Love Holidays agent on the chat who said there had been an issue with the supplier they use to book the hotel and our booking hadn't gone through to the hotel reservation team. They said there was nothing they could do and they'd give us a refund for the hotel. This was totally unacceptable, we were stuck in Abu Dhabi late at night with no where to stay because Love Holidays had made a mistake and all they were offering was a refund... where were we supposed to go?! We refused to accept this offer and demanded they sorted our reservation. As it was getting later and later, we had to pay for a room for the night and the Love Holidays agent assured us the issue would be sorted first thing the next day. We had no choice but to pay over £200 for a room for the night. The next morning we went to reception and asked if Love Holidays had been in contact with them about our booking (the agent said they would phone first thing) and much to our surprise, they hadn't heard anything. We spoke to yet another agent on the chat and finally got the in resort emergency contact number. Long story short, we spoke to a number of different agents throughout the day including a manager and no one could seem to solve the issue. We still don't understand why they couldn't just sort our booking for the rest of the week as the hotel had availability and we'd already paid in full. There was obviously something they weren't telling us. The whole experience completely ruined our first couple of days as we were waiting by our phone for an agent to call us with an update - we had to chase them so many times because they never called back when they promised. Eventually at 7pm the day after arriving at the hotel, we received an email from Love Holidays saying the issue had been sorted. Why did it take them 24 hours to sort this issue?! We have complained to Love Holidays about this and they are refusing to accept responsibility and haven't even apologised. We asked if they would pay the extra charges on our phone bills because we had to keep calling the agents and they have refused as they said we could've just used the chat.... we did use the chat but were told to call the in resort team. The whole experience was extremely stressful and was not the relaxing start to the holiday we needed. I will never book with Love Holidays again and will be telling as many people as we can about our awful experience.”

Posted 1 year ago

“Zero stars. Arrived at our hotel to be informed that they had no room for us and sent us to a dreadful one instead. Informed Love holidays but their attitude was disgusting. Please do not use this agency, they really are scammers”

Posted 1 year ago

“I like to give an honest review. All started well, impressed with booking procedures and quick response when I contacted them regarding an issue. While away our hotel was being renovated and we were not told in advance. We were woken at 7.30am every morning and banging and drilling continued into the afternoon. I followed guidance - spoken to hotel reception twice, manager and then went on chat. I was advised to complain when we got back. Emailed when I got back with photos of works outside our room and elsewhere and was offered £90 refund - we had paid for two rooms and three of us had travelled. I was told there had been a pipe issue at the hotel and that I had not contacted LH whilst away as guidance required. I had sent a screenshot of the part of the chat as evidence of this. I then found out from a friend travelling with a different agent that they had been sent an email saying hotel was being renovated. I sent a copy of this email to LH stating that clearly there were renovations going on and that we had seen the Jet 2 reps there on the Thursday - interestingly the email was sent to customers on the Friday so they have been updating their customers. When I sent this new evidence, it was ignored. I put a comment in the app and this was also ignored. I resent the email this morning and commented in the chat again. I have very quickly received an email saying that they have achieved all they can in the matter. My post on the app has now also been closed. I was really impressed with LH and this is the first time using them, but to have my complaint just closed down without any further response to my email which states that I have followed protocol and when I have provided further evidence that work was going on that we were not told about is appalling. We booked this holiday so that we could relax and recharge - being woken at 7.30am and banging and drilling going on until 6.30pm is not acceptable. Neither is the response that I have received from LH with regard to the complaint that I was advised to make when I got home. It completely spoilt our holiday. I had initially been really impressed with LH and would have used them for future bookings but clearly once they have received your payment for the holiday, they are not interested in your experience while you are there and do not deal with complaints fairly looking at all of the facts. Such a disappointment. LH may have closed down my complaint but I am looking at ways that I can take this further as this is not good enough.”

Posted 1 year ago

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loveholidays.com is rated 1.2 based on 2,166 reviews