We booked a 6-night stay at Hotel Cristoforo Colombo mainly for the pool. When we arrived, we were told it was closed, and it only opened for about 1.5 days at the end of our stay. No warning was given.
Love Holidays first offered an apology and a small refund (£162.14), which I didn’t accept. Then they processed it anyway without my consent.
The experience ruined our holiday and their handling of the complaint was inconsistent and disappointing. I expect a fair resolution, not a forced gesture.
1 week ago
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