If I could rate them zero or negative stars, I would. I'm sure they're fine if everything goes smoothly. However, we needed to change the week of our holiday, which when booking were told was fine to do. When we attempted to do so, it cost several hundred pounds more than it did previously. From speaking to the extremely rude loveholidays representative, who spoke to me like a child and talked over me the entire time, this is because the 'new holiday' deal was no longer applicable, even though this was still a new holiday just with a different date. This was not mentioned anywhere. We asked to cancel so we could book it fresh - nope. Told this would cost us £600 to cancel as the flights were non-refundable. Fine - can we cancel the hotel then and we'll keep the flights so we can change with the airline directly? Nope - they don't do partial cancellations. Okay... can I speak to a supervisor please? Sorry, that will take 2-3 days to do if the request is approved, which was subsequently denied. So my choice was to change the dates and lose £600, or cancel the holiday and lose £600 - even though the only non-refundable part of the booking we wanted to keep. This is pure greed, there is absolutely no other reason to not carry the 'new holiday' deal across when changing dates, and no reason to cancel the non-refundable flights. Disgusting policies, awful customer service and one of the worst booking experiences of my life. I will never use this company again and advise others to steer well clear.