Booked a holiday 10 days ago and… Booked a holiday 10 days ago and decided to upgrade the room. Did this online as it was a Sunday outside of hours. The confirmation came back swiftly and was confirmed. However, I thought the price was a bit high so retried the same holiday through the website and it was £1200 cheaper. I phoned them to ask for the difference as they offer a price match. They don't price match against themselves! They don't price match after 24 hours of making the original booking and you can't walk away and just lose your deposit without paying for some non-refundable parts of the holiday! Be very aware of this company. I wish I'd seen the reviews before booking. I feel that the terms were not made clear about cancelling as it would of been better for me to have cancelled and rebooked, they are quick to show a decreasing time clock on the booking page but not quick to highlight their poor refund operation. DO NOT USE.