I am absolutely disgusted with my experience with Loveholidays and feel completely misled. As a previous customer, I thought I could trust them, but this has been nothing short of a nightmare. I needed to change the travel dates for my trip, and while the hotel confirmed there was availability for the new dates, Loveholidays refused to change my check- in date even when they said they could with a £390 charge as long as I book new flights, and then they would be able to make the change. With only 30 minutes to act, I went ahead and booked separate flights, costing me an additional £800. Once I called Loveholidays back within 15 minutes, I was told the hotel had no availability anymore, which made no sense given that the hotel had just confirmed availability to me earlier. So, I called the hotel directly, and guess what? They STILL had availability for the new dates. Frustrated, I rang Loveholidays once more, only to be met with outright refusal to help. No solution, no empathy, just a complete lack of support. They completely dropped the ball, leaving me stuck with extra costs and zero resolution. It’s clear to me that Loveholidays does not care about its customers once they have your money. As a previous loyal customer, I will NEVER use their services again. Their customer service is a joke, and they are completely unhelpful when things go wrong. Do yourself a favor and avoid them at all costs. There are many other travel companies that value their customers and actually follow through on their promises.