During my recent stay at Aluasun Costa Park, Torremolinos, Costa del Sol, Spain. I was informed that the superior suite I had originally booked was unavailable. I was then told that the family suite would be provided at no extra cost, I specifically communicated my preference for either the superior suite (if available with the £360 payment) or a refund, as the family suite is the basic option at the hotel. Subsequently, I received confirmation that the original superior suite I booked had been secured for me. However, upon my arrival at the hotel on 09/06/2025, I was very disappointed to find that I had been allocated the family suite, not the superior suite as confirmed. I challenge why I was not given the superior suite and I was told that the family suite was the room assigned by loveholidays.com This entire situation has caused considerable frustration and inconvenience. I paid an additional £360 for a room that I did not receive.