When I took over the case for my daughter’s refund, I was fed one lie after another. Working in the industry i quickly realised that love holiday is only a handling agent. They don’t issue tickets and have to ask their mother company for any refunds. JTA is the main company. Now love holidays left the regulator body, surely to try to avoid refunding. Only after days of waiting online and threatening with small claims court, having been given a proof of the refund by the airline, they finally refunded the flights. Advised my daughter never to use them again, but only to use one of the larger agencies who doesn’t rely on another company for admin.