Aviod at all costs ! Absolute awful company, impossible to speak to anyone so have to use " live chat" . It's like a kangaroo court, they send you messages through their app to which you cannot answer, our holiday was cancelled due to Covid but I have just received this. Hello, Please be advised that we have received a response from the hotel, and they are unable to issue a refund for this booking, as the booking is non-refundable, even in the current situation. Thank you so much for your understanding. That's it, not even a credit note ! Save yourself money and hassle by booking your holiday through a reputable company.