If you ever have cause to complain with Love Holidays, they just ignore you. No acknowledgement, nothing. I'm still awaiting a response from them since May 2020 (emailed them at 01:38 on 30/05/20). Letters have been returned or ignored that require a signature as they dont accept such correspondence. Chased numerous times. Online chat assured me that I would get a response but ignored again. ATOL advised me to set up a case with the European Commission and Love Holidays have ignored them too. This firm needs to cease trading as it is unfair that their customers have to put up with this.