We booked a holiday for April 7th this year. Due to COVID it was cancelled. Thankfully we had the hotel refunded (after asking numerous times) after approximately two months. They still had our flight money (over £1K). Emails kept coming saying they were trying to get our money back but the airline wasn't refunding. Finally, yesterday, the money was back in our account. Customer service 0/10 - absolutely appalling. They do not deserve to operate! No-one should book a holiday with this travel company, what a joke!!
4 years ago
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