If I could give -100 I really would. This company is a bloody joke. They cancelled my holiday, on the same day I requested for a refund that was back in September and I am still waiting for my money. They closed their lines and only way to contact them is on chat where the advisors literally copy paste the same information and don’t bother reading what you send. Under the package holiday regulations by law if the company providing the package holiday cancels your holiday they have to refund you in full. Love holiday clearly don’t give a toss about following the law. I have screen shots and evidence of them saying I have to get my refund from my airline who by the way we’re still operating meaning even if I could cancel with them I wouldn’t get any refund unless the booking was cancelled within 24 hours of booking. At this point after ready many many disappointing reviews with same issue as me I am following suit and going the legal way until they start getting bailiffs I guess that’s when they will give me my money.