If I could rate less than 1 star out of 5 then I would. I booked a package holiday with loveholidays (flights and hotel) in February 2020 for April 2020. Due to the coronavirus pandemic this had to be cancelled. I contacted loveholidays on multiple occasions and was told I had to wait until after June 31st for a refund. I have been given my refund for the hotel but am still awaiting a full flight refund. I have contacted loveholidays several times thorughout 2020 and been told I have to wait, despite Ryanair emailing me in August 2020 to tell me the flight money had all been refunded to Loveholidays. It is now January 2021 and I am still waiting for the rest of my refund as loveholidays are refusing to give this to me. Due to the poor customer service and breach of contract I have had to contact citizens advice who have reported loveholidays to trading standards.