Holiday was put back due to Covid, ok that's acceptable, flight was changed to different airport but was non refundable! This was not acceptable. Talked direct to British airways as the flight was still booked via "Lime" what ever that is! They told me they couldn't discuss as it was booked via an agent "Love holidays"
I finally had to cancel the holiday due to my wife's I'll health. I asked Love holidays to contact British airways for a voucher or to change flight dates. I just got a message from Love holidays saying the holiday was cancelled and I would receive a refund for just the hotel less £158 for admin etc. No mention of the flights, I will try to talk to them again but think I will get no where.
It would seem that there are two separate bookings one for hotel and one for flight, it's not a package. I will never use Love holidays again
3 years ago
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