After going to the Grand Hyatt Hotel, Dubai for a 12 day holiday, whilst the hotel, service and staff were of the highest quality, sadly the T's & C's for the 'All Inclusive' package were a joke and a complete letdown. We raised the subject with the hotel and with the local Love Holidays rep, who basically refused to come to the hotel to discuss the issues face to face. I wrote to the company on return home and after one week, I still haven't had an acknowledgement or response. (I know it was delivered and read by the recipient) Very poor service I'm afraid.