A word to the wise; don't book with LoveHolidays unless you want to get lumbered with $100 'resort fees' when you check out of your hotel. Apparently we were liable for these right from the start, but instead of telling us at the time of booking, they just buried this information halfway through their lengthy T&Cs document and expected us to find it. Other booking agencies like Expedia and Booking.com manage to liaise with the hotels they send people to, and make their customers aware of the potential charges. LoveHolidays essentially can't be bothered to find out what these fees might be, and simply expect you to pick up the surprise bill as you check out. Happy holidays. Customer service response has been blunt and dismissive. It's a shame as our flight with BA and stay with Hotel Artisan in Mexico were great, but take my advice and book through another agent.