The 1 star was only given because I had no option to not leave any! DO NOT BOOK THROUGH LOVE HOLIDAYS! There are too many issues to list. But in brief, when trying to check in online, apparently love Holidays take it upon themselves to change your email that you have to enter to check in which is not communicated. We only found this out by the gentleman at the Ryanair desk at the airport who searched through several emails for us and just about managed to find this made up email otherwise we would have been charged £55 per person to check in at the desk because we were not able to check in under our own personal email. We are a family of 6 so this would have cost us £330!!! The hotel Valaria Dar Atlas in Morocco that we booked was not a true representation of what was advertised at all! We booked 2 rooms to accommodate our large family. We walked into a room with no air-conditioning that was leaking, filthy walls with what looked like smeared blood stains not to mention the stained bedding..all in all it was disgusting! We had 4 members of our family in 1 room & were only given 2 towels. Had to request several times for our towels to be replaced after they had taken them. The food was just atrocious service was shocking communication non existent....I could go on & on. We complained to Love Holidays immediately. Was told to send an email with a detailed account of our complaint and attached photographic evidence of all we were disatisfied with and was assured this would be dealt with. After sending 3 emails, we have yet to receive any acknowledgement let alone response! They are quick to take your money but in no means the same in responding to their customer's complaints! The worst holiday experience I've ever had not to mention disappointing! Having to work so hard to save and spend so much money for a holiday to share quality time with your family it's unacceptable and complete robbery!