The initial online booking was easy including changing flights and booking transfers to and from the hotel. BUT if something in the booking is incorrect it’s a nightmare. They say you can change things yourself online. Not true in my case. No one to talk to and it took hours over two days just to get queued for a “chat”. The agent I was eventually put on to promised to get the problem sorted in 48 hours. This didn’t happen, so more hours online but couldn’t get queued again so in the end I gave up and cancelled the holiday.
2 years ago
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