Booked a holiday nearly a year ago. Flight was cancelled which was not loveholidays fault. They told me to contact the airline myself and arrange a refund direct to them, which I did. They have offered an alternative flight but this is very expensive so I have declined and asked for a full refund. I have been advised that they will not return the the flight price and charge me a cancellation fee even though they cannot supply the holiday booked. I have stated I would consider an alternative destination but nothing suggested or offed. All this by “live chat” which is difficult. Awful, awful company. I feel scammed